My account has a problem

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Solved My account has a problem

Post by Globe Administrator on June 21st 2015, 12:21 pm

My account here on the support forum; I mean my latter account by username " Richiejay " has a problem. If I try to logging, it replies "the username doesn't match the email .. and even though, I tried the 'Forgot Password' option, it says it's an invalid email. It's the same email I used before too. I need aid on retrieving.

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Solved Re: My account has a problem

Post by Derri on June 21st 2015, 1:43 pm

What's the problem with your other account?
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Solved Re: My account has a problem

Post by SLGray on June 21st 2015, 4:46 pm

You do not use your email address to log onto the support forum.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: My account has a problem

Post by Derri on June 22nd 2015, 3:48 pm

Hello, 

I'm sorry to report but your account was accidentally deleted by our spam banning system which completely removes the account and all posts from the forum. Hence why you can't access your account or posts. If you'd like I can rename your account Richiejay for you and change your email if needed. 

It happens very rarely as normally its very careful in banning spambot accounts but your account has obviously gotten mixed in with it, likely through a post you might have left on a spambot thread.
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Solved re

Post by Globe Administrator on June 23rd 2015, 5:17 pm

Olright. Though, don't change anything. Thanks

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Solved Re: My account has a problem

Post by SLGray on June 23rd 2015, 8:47 pm

Topic solved and archived


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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