Mod can't log in

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In progress Mod can't log in

Post by FIB on July 16th 2015, 7:36 pm

I have a mod who has been a member for quite some time and now suddenly he can't log in, I have checked all the settings and can not see anything wrong. I have logged in myself as him and there are no issues but if he tries it wont have it? he has cleared all his history and cookies and still it won't allow him in? however he has registered in a new name and its allowed him in so what is wrong???

Edit He's tried all browsers and even a proxy but still has the same issue?

My forum is www.ourbulgariaforum.com

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In progress Re: Mod can't log in

Post by mpelmmc on July 16th 2015, 7:45 pm

Change his password so he'll be able to log in again. He will have to change his password then.

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In progress Re: Mod can't log in

Post by FIB on July 16th 2015, 7:46 pm

Already tried that and it makes no difference

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In progress Re: Mod can't log in

Post by SLGray on July 16th 2015, 7:49 pm

What exactly happens when he tries to log in?


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In progress Re: Mod can't log in

Post by FIB on July 16th 2015, 7:51 pm

It responds with incorrect user name or password

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In progress Re: Mod can't log in

Post by SLGray on July 16th 2015, 7:53 pm

Is he typing in the information or pasting it in?


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In progress Re: Mod can't log in

Post by FIB on July 16th 2015, 7:54 pm

Typing it in, he's been away for almost a year and it was fine before he went.

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In progress Re: Mod can't log in

Post by SLGray on July 16th 2015, 7:57 pm

What device and browser is he using?


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In progress Re: Mod can't log in

Post by Derri on July 16th 2015, 7:58 pm

@FIB wrote:Typing it in, he's been away for almost a year and it was fine before he went.

He must be entering something wrong then because usually log in problems are related to our Anti Spam system but he's not getting any error messages relating to that.
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In progress Re: Mod can't log in

Post by FIB on July 16th 2015, 8:30 pm

I'm waiting for him to get back to me with anymore info

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In progress Re: Mod can't log in

Post by FIB on July 16th 2015, 10:22 pm

Ok just had a reply from my mod and here it is......

I have a Simple little Acer i3 laptop, with quite a bit of grunt for it's size...I normally prefer Mozilla as a browser, but can switch to IE, if I want to. I have Win 8.1, Industry Pro (imbedded) and up until now has been working very well. The only problem recently encountered was the inability to post comments on YouTube channels...but that is now working fine.


Edit: I have just changed his user id and asked him to try again but he is still not being allowed in??????

This is the message he gets.


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In progress Re: Mod can't log in

Post by FIB on July 18th 2015, 12:05 am

Anyone got any ideas ??

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In progress Re: Mod can't log in

Post by SLGray on July 18th 2015, 2:39 am

If you could log in using the information then it has to be on the mod side.  Could the mod be typing in the wrong information by accident.


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In progress Re: Mod can't log in

Post by FIB on July 18th 2015, 8:55 am

No he's tried it over and over again and even got others to do it for him.

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In progress Re: Mod can't log in

Post by brandon_g on July 18th 2015, 8:09 pm

Have you tried reschronizing his account? He has tried clearing his browser cache and cookies correct?


It has to be something on his end, if everyone else can login but him, it definitelly has to be an issue on his end.

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In progress Re: Mod can't log in

Post by FIB on July 18th 2015, 10:37 pm

Thanks Brandon yes he has done all of what you say however how do I resynchronize his account ?

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In progress Re: Mod can't log in

Post by brandon_g on July 19th 2015, 12:18 am

ACP->General->Configuration-> Scroll down until you see 'Reschronize user', enter his username and hit save.


I can almost gaurntee you that it is something on his end, just have to figure out what. Has he tried from a different device at all?


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In progress Re: Mod can't log in

Post by The Godfather on July 20th 2015, 11:42 am

@FIB wrote:Ok just had a reply from my mod and here it is......

I have a Simple little Acer i3 laptop, with quite a bit of grunt for it's size...I normally prefer Mozilla as a browser, but can switch to IE, if I want to. I have Win 8.1, Industry Pro (imbedded) and up until now has been working very well. The only problem recently encountered was the inability to post comments on YouTube channels...but that is now working fine.


Edit: I have just changed his user id and asked him to try again but he is still not being allowed in??????

This is the message he gets.


Hello,

Could you please gives us his profil url ?  :rose:
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In progress Re: Mod can't log in

Post by jucarese on July 20th 2015, 3:08 pm

Look into your AP disabled users
AP-users and groups-> Users -> inactive users
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In progress Re: Mod can't log in

Post by FIB on July 20th 2015, 7:42 pm

@The Godfather wrote:
@FIB wrote:Ok just had a reply from my mod and here it is......

I have a Simple little Acer i3 laptop, with quite a bit of grunt for it's size...I normally prefer Mozilla as a browser, but can switch to IE, if I want to. I have Win 8.1, Industry Pro (imbedded) and up until now has been working very well. The only problem recently encountered was the inability to post comments on YouTube channels...but that is now working fine.


Edit: I have just changed his user id and asked him to try again but he is still not being allowed in??????

This is the message he gets.


Hello,

Could you please gives us his profil url ? 


Here you are http://www.ourbulgariaforum.com/u1724

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In progress Re: Mod can't log in

Post by brandon_g on July 20th 2015, 11:16 pm

Have you tried reschronizing his account Fib?


Last edited by brandon_g on July 20th 2015, 11:28 pm; edited 1 time in total
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In progress Re: Mod can't log in

Post by FIB on July 20th 2015, 11:24 pm

Brandon what is hos account ???

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In progress Re: Mod can't log in

Post by brandon_g on July 20th 2015, 11:27 pm

It was a typo... Lol I meant 'his'. bwi
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In progress Re: Mod can't log in

Post by FIB on July 20th 2015, 11:39 pm

@brandon_g wrote:It was a typo... Lol I meant 'his'. bwi
-Brandon


Yes but nothing has changed Sad

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In progress Re: Mod can't log in

Post by FIB on July 24th 2015, 12:56 pm

Any more ideas ?

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In progress Re: Mod can't log in

Post by Shadow on July 24th 2015, 2:10 pm

You can reset his password and ask him to try again. There is absolutely no reason your member doesn't manage to connect Smile
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In progress Re: Mod can't log in

Post by FIB on July 24th 2015, 2:11 pm

Ok I think he has tried everything now and I have rest his password 3 times. Thank you

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In progress Re: Mod can't log in

Post by Shibiusa on August 2nd 2015, 5:27 pm

Did you fix this yet? I had the same issue with a mod as well. He was getting worried. We found out it was a problem with his keyboard, that was switching some letters without his knowledge. It was fixed by typing his password in Wordpad and then pasting it.
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In progress Re: Mod can't log in

Post by Shadow on August 3rd 2015, 12:06 pm

hello

Some username are not allowed to avoid spam. So please try an other username. Thanks
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