Newsletter isn't functioning properly
3 posters
Page 1 of 1
Newsletter isn't functioning properly
Hello,
I usually send newsletter for my users whenever we get a new exciting thing going on. Today we installed a new skin and thought I'd send everybody a newsletter about it. I went o Newsletter management and noticed a couple of things:
1: My past archives of newsletters have disappeared; deleted perhaps,
2: I sent a newsletter but nobody received anything, I asked many of our users and no one did.
This is my forum: http://www.duelacademy.net/
I usually send newsletter for my users whenever we get a new exciting thing going on. Today we installed a new skin and thought I'd send everybody a newsletter about it. I went o Newsletter management and noticed a couple of things:
1: My past archives of newsletters have disappeared; deleted perhaps,
2: I sent a newsletter but nobody received anything, I asked many of our users and no one did.
This is my forum: http://www.duelacademy.net/
Re: Newsletter isn't functioning properly
It takes time to send newsletters. How long ago did you send the newsletters?
Lost Founder's Password |Forum's Utilities |Report a Forum |General Rules |FAQ |Tricks & Tips
You need one post to send a PM.
You need one post to send a PM.
When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
Re: Newsletter isn't functioning properly
Also do your forum have many members?
Lost Founder's Password |Forum's Utilities |Report a Forum |General Rules |FAQ |Tricks & Tips
You need one post to send a PM.
You need one post to send a PM.
When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
Re: Newsletter isn't functioning properly
When sending news letters all news letters get held at our servers and held in a queue This can take upto 24hrs to 48hrs this is so the servers don't get overloaded so if you have a big forum with lots of members then it can take upto the 48hrs to be sent and listed in your ACP this is about right.
We added this system some time back to help stop the problems with news letters not getting sent at all.
We ask you to keep an eye on it for the next 2 days and im sure your news letters will be sent soon.
We have 100's of news letters getting send out at the same time and it can take longer then others.
We added this system some time back to help stop the problems with news letters not getting sent at all.
We ask you to keep an eye on it for the next 2 days and im sure your news letters will be sent soon.
We have 100's of news letters getting send out at the same time and it can take longer then others.
Re: Newsletter isn't functioning properly
I see. Thanks for letting me know.
But what about my older newsletters? I cannot find them in my archives.
But what about my older newsletters? I cannot find them in my archives.
Re: Newsletter isn't functioning properly
they get removed every server dump "every 3 months" i think it was to save space on our servers
Page 1 of 1
Permissions in this forum:
You cannot reply to topics in this forum