A member cannot sign in

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Solved A member cannot sign in

Post by jeffcpr on November 22nd 2016, 4:22 am

I have a member that is having issues signing in. I have changed his password twice but he is unable to sign in at all. He is using an Iphone just wondering if this might have anything to do with it. Here is what he see's when he try's to sign in.
A member cannot sign in 15129710
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Solved Re: A member cannot sign in

Post by SLGray on November 22nd 2016, 4:41 am

Is this member using a mobile device?


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Solved Re: A member cannot sign in

Post by abeona on November 22nd 2016, 4:47 am

I have a member with the same issue. She said she's using an ipad (that just updated), but this kinda sucks. Sad
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Solved Re: A member cannot sign in

Post by SLGray on November 22nd 2016, 4:50 am

Ask her to clear her browser's cache.


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Solved Re: A member cannot sign in

Post by jeffcpr on November 22nd 2016, 6:18 am

Yes it is a mobile device IPhone
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Solved Re: A member cannot sign in

Post by SLGray on November 22nd 2016, 6:24 am

Did you ask the member to clear their browser's cache?


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Solved Re: A member cannot sign in

Post by jeffcpr on November 22nd 2016, 6:25 am

No I will do that now
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Solved Re: A member cannot sign in

Post by jeffcpr on November 22nd 2016, 6:31 am

That did it thanks very much.
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Solved Re: A member cannot sign in

Post by SLGray on November 22nd 2016, 6:51 am

You're welcome.

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


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