The forum of the forums
Would you like to react to this message? Create an account in a few clicks or log in to continue.

Members unable to log in

3 posters

Go down

Members unable to log in Empty Members unable to log in

Post by Canada Aquarium November 23rd 2016, 12:01 am

I have have at least two separate members (one regular member and one administrator level) be unable to log in. Both are using IOS mobile devices, and both occurred after a recent update on Friday. I have asked them to clear their caches, but this has not worked. Apparently they sign in with their details, and it simply flips them back to our main page without them signing in.

Suggestions on fixing this problem?
avatar
Canada Aquarium
Forumember

Posts : 35
Reputation : 1
Language : English

http://www.canadaquaria.canadian-forum.com

Back to top Go down

Members unable to log in Empty Re: Members unable to log in

Post by Ape November 23rd 2016, 1:11 pm

Can you please find out what browsers they are using
Have they tried using some other browsers?
What type of mobile system are they using?

also ask them to try and use the other setting (not mobile mode) and see if this still shows up.
Are updates should not be making this problem but if you still have a problem and we have other reports then we will report it to our team.


Members unable to log in Left1212Members unable to log in Center11Members unable to log in Right112
Members unable to log in Ape_b110
Members unable to log in Ape1010
Ape
Ape
Administrator
Administrator

Male Posts : 19472
Reputation : 2013
Language : fluent in dork / mumbojumbo & English haha

http://chatworld.forumotion.co.uk/

Back to top Go down

Members unable to log in Empty Re: Members unable to log in

Post by brandon_g November 23rd 2016, 3:01 pm

Hello,

Please make your reply to Ape's questions, along with any other posts on this issue in the new only topic thread: https://help.forumotion.com/t149085-only-topic-mobile-version-log-in-issues-with-iphones-and-ipads .

Thanks,
-Brandon

Topic locked ~ brandon_g


Members unable to log in Brando10
Remember to mark your topic Members unable to log in Solved15 when a solution is found.
General Rules | Tips & Tricks | FAQ | Forgot Founder Password?

Members unable to log in Scre1476
Team Leader
Review Section Rules | Request A Review | Sticker Points
brandon_g
brandon_g
Manager
Manager

Male Posts : 10113
Reputation : 923
Language : English
Location : USA

https://www.broadcastingduo.com

Back to top Go down

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum