unable to log in as admin

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In progress unable to log in as admin

Post by Jon Keeling on January 20th 2017, 10:19 pm

Technical Details


Forum version : #Unspecified
Position : Administrator
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : Yourself
When the problem appeared : started November 2013
Forum link : http://allthingskarate.forumotion.com/

Description of problem

I have not been able to log into the forum I created since 2013. Apparently I forgot my password. Trying to create a new password, the system gives error: "The security 'Disallow admin to send new password' is active in Admin Panel > General Admin > Security"

The Catch-22 here is quite obvious: I cannot log in to update the security settings to give myself access to log in...

I had given up on ever using this forum again but today decided I'd give it one more try. I tried to set up a new forum to replace this but it wouldn't allow me to create a new forum with the email address I had used to set up a different forum in the past.

Thank you,
Jon
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Jon Keeling
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Posts : 1
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In progress Re: unable to log in as admin

Post by APE on January 20th 2017, 11:01 pm

Hello and welcome to the support forum.

My name is Ape one of the support team and i will be more then happy to help you today.

Please PM me with the following.

URL of your forum that has the problem:
URL of this thread: https://help.forumotion.com/t150510-unable-to-log-in-as-admin#1037534
Email address used to make the forum:

i will then remove the setting so you can ask for a new password.

Please remember Not to post any data i have asked for here in public please only send this by PM.

Thank you.

APE



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APE
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In progress Re: unable to log in as admin

Post by APE on January 22nd 2017, 2:50 pm

Thank you i have sent you a new pass word to your Email address.

Please try and log in again and then let me know here thank you.

Reminder: If this problem has been solved/ fixed for you please hit the big green mark as solved button on the top of this thread and then post saying it's solved.

Thank you and have a great weekend.

APE



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APE
Administrator
Administrator

Male Posts : 12473
Reputation : 1305
Language : fluent in dork / mumbojumbo & English haha

http://chatworld.forumotion.co.uk/

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