Iphone Users Can't Sign On

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In progress Iphone Users Can't Sign On

Post by Frank_Wx on April 12th 2017, 2:27 pm

I have members of my forum who use an Iphone who say they can't log into my forum. See thread



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In progress Re: Iphone Users Can't Sign On

Post by Draxion on April 12th 2017, 2:55 pm

Hi there,

Have they tried clearing the browser's cache? Usually that helps.

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In progress Re: Iphone Users Can't Sign On

Post by brandon_g on April 12th 2017, 3:28 pm


Please try reading this post:

@felicity4us2 wrote:I am sorry that I didn't see this post many months ago. The problem 'is' the cookies. The new update on apple devices was set to 'block cookies', for us anyhow. You have to go into setting, Safari (or whatever browser) and 'block cookies', then, click 'allow'. Otherwise, you just go in circles trying to log in - and, you get no errors telling you why - you just can't log in anywhere. We did not have to reset the phone, but probably a good idea.

We have had this announcement on our forum since the update happened. Might be a good idea to post it.

From the only topic on this issue: https://help.forumotion.com/t149085p30-only-topic-mobile-version-log-in-issues-with-iphones-and-ipads .

I believe that post should solve your user's problem. Wink


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