[ONLY TOPIC] Roundcube webmail does not work

Technical Details

Forum version : #ModernBB
Position : Founder
Concerned browser(s) : Mozilla Firefox, Google Chrome, Opera
Screenshot of problem :
Who the problem concerns : All members
When the problem appeared : Webmail does not work. It is not possible to send or receive a message
Forum link : http://fxbo.forumotion.com

Description of problem

Hi guys,

This morning I noticed this problem. It's simply not possible to send or receive a message via webmail.I checked several times, the system always shows the error.

  MADE TO ONLY TOPIC BY APE

Hello Yes this looks to be a bug on our system i will make a report on this right away.

I am also getting the same problem.

EDIT:
Report sent 14:13:06 / 08.22.2017

Technical Details

Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Google Chrome, Safari
Who the problem concerns : Yourself
When the problem appeared : Aug 22, 5:30 pm Eastern time
Forum link : http://tnrsleaders.forumotion.com

Description of problem

This is related to my forum but not a problem in my forum. I have a custom domain and have been using Roundcube webmail since starting the forum a couple weeks ago. I have two separate Roundcube accounts. Both accounts have worked fine up until now, but now both accounts have the same problem.

I can do everything except send and receive email. I can log in, Compose a new message, and click Send, change settings, and so on. But when I try to send an email out, Roundcube attempts to send the message but within a couple seconds, comes back with this message "An error occurred! Failed to send message."

I have tried sending out a very simple message, same error. I have tried to send a brief test email from my personal email application on my Mac to both of the two Roundcube accounts associated with this forum. None of those messages end up in the Roundcube account Inbox, and I have not received any bounce back emails saying my forum email accounts don't exist, so the accounts do still exist.

I have two Roundcube mailboxes, and one of those accounts has a redirect. Both accounts cannot send or receive emails.

Can you tell me if this is a general Roundcube problem? Are my accounts part of a larger outage that is affecting more people? As far as I know, I can't get to the Roundcube accounts' error log files, so I can't diagnose this on my own. I know you folks hire this function out, but Roundcube Support itself appears only to deal with installation issues or with people who have direct access to their Roundcube installed files, which obviously I don't have.

Can you give me any indication of what is going on or where to go to get support for your company's installation of Roundcube that I am using?

Thanks!

Update for all members.

We thank you for your understanding and now i have been told this is now fixed,
I have tested this my self just now and it looks to be working fine

kind regards

APE and the Team

It seems to work

@stvbaker May you please confirm it is working for you before we archive this?

I have marked this to 'In progress' for the time being until we hear back so it isn't accidently archived.

-Brandon

Hi,

Yes is working.

Thanks a lot

Thanks forex, I saw it is working for you. I just want to wait for the other user who was having trouble to confirm that the issue is solved for him, then I will go ahead and archive this.

-Brandon