My forum account is hacked

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Solved My forum account is hacked

Post by Nesarin Thottam on November 11th 2017, 2:00 pm

My version of the forum is phpBB. I cannot open my account. If I click forgot password,it asks email. I have given the email also. But it says that it does not match with the original. Someone hacked my account. I have deleted the hackers account. I can't enter with my account. I can't able to post in the forum. What shall I do? Please Help me.

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Solved Re: My forum account is hacked

Post by Stephen- on November 11th 2017, 2:04 pm

Hi there,

Welcome to the Official English Support Forum. Smile

Read and Follow this tutorial - https://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password
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Solved Re: My forum account is hacked

Post by Nesarin Thottam on November 11th 2017, 2:08 pm

Thanks for your reply Sir. I have already read this link. What the problem is ....if i give my email,it doesn't open. It shows that the given email id does not match with your original account. what shall i do?

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Solved Re: My forum account is hacked

Post by APE on November 11th 2017, 2:09 pm

send me a PM with the following:

Your Email address:
Your Username on the forum:
Forum address:
New Email address:

  Note: the new Email address must be one never used on a forumotion forum before and you have never gave it out to any one.
You must only do this by PM.

I will then send this on to our team.

EDIT:

The topic was posted in the wrong section,
so I have moved it to the correct section
.
Please read our forum rules:  ESF General Rules



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Solved Re: My forum account is hacked

Post by Nesarin Thottam on November 11th 2017, 2:51 pm

I 'm sorry sir. I'm new to this forum.So I don't know where to post this letter.

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Solved Re: My forum account is hacked

Post by Stephen- on November 11th 2017, 2:58 pm

@Nesarin Thottam wrote:I 'm sorry sir. I'm new to this forum.So I don't know where to post this letter.

As what APE said, you should fill-up this format and send it to him via PM - (APE)

Code:
Your Email address:
Your Username on the forum:
Forum address:
New Email address:
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Solved Re: My forum account is hacked

Post by APE on November 11th 2017, 3:10 pm

Thank you for your help @Aomine I am dealing with this member by PM now Wink



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Solved Re: My forum account is hacked

Post by APE on November 11th 2017, 3:22 pm

@Nesarin Thottam i have sent you a PM
you will need to keep looking in the tools at the top of the forum for a orange You have new Messages
it will show here in the screen shot



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Solved Re: My forum account is hacked

Post by APE on November 11th 2017, 4:03 pm

Just to be Clear to all members.

We can only change Founders account passwords when hacked
We can not change any other Data to any other account's
The founder / Admin of the forum can do this for you.

We have no power over members account's and only founders should make a report if the founders account has a problem.

Thank you for your understanding.

Case Closed @Nesarin Thottam if you still have problems i will help you by PM only.



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