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[Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

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Solved [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by nitroengine January 25th 2018, 8:50 am

Technical Details


Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Mozilla Firefox, Safari
Who the problem concerns : All members
When the problem appeared : This problem occured while attempting to access the forum around 1:20am CST
Forum link : https://www.coxengineforum.com

Description of problem

While attempting to reach my forum earlier this morning (around 1:20am), I was presented with a "connection not secure" warning by my browser (Firefox). Checking the details revealed that the SSL certificate had expired on Thursday, January 25, 2018 at 1:08:32am CST. Knowing that it's renewal was coming up (didn't remember the exact date), I bypassed all the security warnings and headed to the Admin panel to renew it. Once on the page in the admin panel, I see that is says the SSL certificate is still active for the next 15 days, with no options for renewal.

I also tried to connect to the forum using Safari (screenshot) and the Safari app on my iPhone. Also displaying a security warning.

The forum was loading correctly within the hour before, and no changes were made in the Admin panel within that time.

[Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active" Ssl_110

[Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active" Ssl_210

I understand this is an "early report" and some of these things tend to "resolve themselves", thought I better get this out there now just in case it needs further attention. My forum is used by a wide age group, including many older members who are often scared away by these kinds of security messages.

Thank you, Jacob (Cox Engine Forum Administrator)
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Solved Re: [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by abeona January 25th 2018, 8:59 am

I'm having this problem, too. Sad https://www.petmousefanciers.com
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Solved Re: [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by SLGray January 25th 2018, 9:32 am

Could you post a screenshot of AP > Misc. > Credits Management?  So we can see the exact date you purchased it.


[Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active" Slgray10

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Solved Re: [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by nitroengine January 25th 2018, 9:40 am

Thanks for the reply,

Here is a screenshot of my recent history. It shows it was installed on February 10, 2017 at 5:01am

[Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active" Cox_en10

-Jacob
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Solved Re: [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by richard liggins January 25th 2018, 9:41 am

same issue
[Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active" Xxx10

[Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active" Save10


Last edited by richard liggins on January 25th 2018, 9:53 am; edited 1 time in total
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Solved Re: [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by SLGray January 25th 2018, 9:43 am

Try this:  Clear your browser's cache and history.


[Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active" Slgray10

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Solved Re: [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by The Godfather January 25th 2018, 9:48 am

Hello everybody,

Thank you for your reports, our team is already aware of this problem, the technicians are working on it. We’ll inform you as soon as the problem is solved.

We apologize for the inconvenience and thank you for your understanding.
:rose:
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Solved Re: [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by nitroengine January 25th 2018, 9:49 am

SLGray wrote:Try this:  Clear your browser's cache and history.

Had no effect, still showing the SSL Certificate is expired.

I'm having the same issue on all computers, browsers and devices (including a smartphone with a different network connection).

The Godfather wrote:Hello everybody,

Thank you for your reports, our team is already aware of this problem, the technicians are working on it. We’ll inform you as soon as the problem is solved.

We apologize for the inconvenience and thank you for your understanding.
:rose:

Thank you for letting us know.


Last edited by nitroengine on January 25th 2018, 9:50 am; edited 1 time in total
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Solved Re: [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by SLGray January 25th 2018, 9:49 am

@The GodFather  does this affect all forums, because my forums load fine?


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Solved Re: [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by The Godfather January 25th 2018, 9:54 am

SLGray wrote:@The GodFather  does this affect all forums, because my forums load fine?

No, only some of them Wink
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Solved Re: [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by SLGray January 25th 2018, 9:56 am

Thanks for letting us know about it.


[Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active" Slgray10

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Solved Re: [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by richard liggins January 25th 2018, 9:58 am

Thank you Godfather I look forward to getting back on line
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Solved Re: [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by The Godfather January 25th 2018, 10:03 am

Good news, we found the source of the problem. A patch is being implemented :wouhou:




Edit : Hotfix deployed online. Everything is ok now Very Happy

I just checked all the complainants forums in this topic and all respond normally without any SSL alerts. Cool

Thank you Victory
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Solved Re: [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by richard liggins January 25th 2018, 10:48 am

Thank you for your prompt work at sorting this out its appreciated

Richie
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Solved Re: [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by nitroengine January 25th 2018, 10:49 am

Thank you very much for the help. [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active" 2887095414

Everything seems to be back to normal. No more SSL issues. thumright

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Solved Re: [Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active"

Post by SLGray January 25th 2018, 6:39 pm

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


[Only Topic]SSL certificate detected as "Expired" - Admin panel shows "Active" Slgray10

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