I am not able to see the chatbox.

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Solved I am not able to see the chatbox.

Post by Severely Artistic on June 10th 2018, 5:34 am

Technical Details


Forum version : #ModernBB
Position : Administrator
Concerned browser(s) : Google Chrome
Screenshot of problem : http://prntscr.com/jt5ogu
Who the problem concerns : Yourself
When the problem appeared : Since I first joined the forums.
Forum link : http://xenolithgaming.forumotion.com/

Description of problem

For some reason, I cannot see the chatbox. I am a registered user on the forums (linked) and I have Administrator permissions.

I can see the chatbox on the mobile version (in Google Chrome and Samsung Internet Browser, note it is not the app version).

Other users registered on the forums are able to see the chatbox.

Thanks.


Last edited by Severely Artistic on June 11th 2018, 7:56 am; edited 1 time in total
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Solved Re: I am not able to see the chatbox.

Post by brandon_g on June 10th 2018, 5:40 am

Hello,

Have you got any scripte related to the chatbox installed?

-Brandon


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Solved Re: I am not able to see the chatbox.

Post by Severely Artistic on June 10th 2018, 5:46 am

@brandon_g wrote:Hello,

Have you got any scripte related to the chatbox installed?

-Brandon

No.
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Solved Re: I am not able to see the chatbox.

Post by brandon_g on June 10th 2018, 5:48 am

If this only happens on google chrome browser, then try clearing cache and cookies to see if it helps.

Google chrome is notorious for having issues sometimes when the cache is full.

-Brandon


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Solved Re: I am not able to see the chatbox.

Post by Severely Artistic on June 10th 2018, 5:51 am

Cleared the cache and cookies. Nothing happened.
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Solved Re: I am not able to see the chatbox.

Post by skouliki on June 10th 2018, 7:59 am

can you check with a different browser please
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Solved Re: I am not able to see the chatbox.

Post by Severely Artistic on June 10th 2018, 6:58 pm

@skouliki wrote:can you check with a different browser please
Works in other browsers.
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Solved Re: I am not able to see the chatbox.

Post by skouliki on June 10th 2018, 7:00 pm

then it is something with your Chrome settings that prevent the chatbox to load
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Solved Re: I am not able to see the chatbox.

Post by Severely Artistic on June 10th 2018, 7:16 pm

@skouliki wrote:then it is something with your Chrome settings that prevent the chatbox to load
Ok. Any idea what that would be though???
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Solved Re: I am not able to see the chatbox.

Post by skouliki on June 10th 2018, 7:25 pm

it could be anything it is difficult to guess

Check this setting in your Chrome preferences....content settings: under "Cookies" - "Block third-party cookies and site data". If that is enabled maybe you need to turn it off

Do you have any pop up blockers enabled? If so, try turning them off

also see if your browser is up to date
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Solved Re: I am not able to see the chatbox.

Post by SLGray on June 10th 2018, 9:11 pm

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules:  ESF General Rules


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When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: I am not able to see the chatbox.

Post by Severely Artistic on June 11th 2018, 7:56 am

Well, isn't that wonderful?

I am not able to see the chatbox. Z0YLrRpTQ6GIxPQJFLsO2g

Apparently, the Mega extension on Chrome was blocking the chatbox. Although ridiculous, at least I found the issue.

It's all good now. Thanks for the support.
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Solved Re: I am not able to see the chatbox.

Post by skouliki on June 11th 2018, 8:02 am

iam glad you found it ....

you very welcome
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Solved Re: I am not able to see the chatbox.

Post by brandon_g on June 11th 2018, 1:45 pm

There is chrome for you, always blocking something.

I am glad you found it as well Wink.

Topic solved and archived
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