The forum of the forums
Would you like to react to this message? Create an account in a few clicks or log in to continue.

Paid for the new Package for credits but can't use them

2 posters

Go down

Solved Paid for the new Package for credits but can't use them

Post by JeffR709 June 17th 2018, 2:05 am

Hi,

I paid for extra credits to get the "Advanced Package" for storage, keep ads off etc. but I can not use them. I bought 8,000 credits about 5 days ago and when I try to use them to get the "Advanced Package" I get the following message. "An authorization request for a monthly payment is being processed on Paypal. Please wait ..."

Has anyone else got this message? Or does anyone know how long it takes to process? I really have always bought credits for the last 10 years to keep ads off my site and add storage for the Gallery and for attachments. I have a total of 9,000 credits and the Advanced Package only costs about 5500 credits. I looked at the tutorials but I am not getting the screen that allows me to choose the package.

Thanks,

JeffR


Last edited by JeffR709 on June 17th 2018, 5:02 am; edited 1 time in total
avatar
JeffR709
New Member

Posts : 6
Reputation : 1
Language : English

Back to top Go down

Solved Re: Paid for the new Package for credits but can't use them

Post by SLGray June 17th 2018, 4:34 am

Did you do it monthly or yearly?  If you did it monthly, you have to have a PayPal account so the money is taken out of the account.  If you did it yearly, you have to have the correct amount of forum's credits.

https://help.forumotion.com/t155627-forumotion-packages


Paid for the new Package for credits but can't use them Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray
SLGray
Administrator
Administrator

Male Posts : 51464
Reputation : 3519
Language : English
Location : United States

https://forumsclub.com/gc/128-link-directory/

Back to top Go down

Solved Re: Paid for the new Package for credits but can't use them

Post by JeffR709 June 17th 2018, 4:59 am

I paid online with a credit card and my invoice # is R222343.

My site is: http://silverwing600.forumotion.com and I paid for this on 6-13-18 for 101.70 Euros. I have a total of 9,128 credits after I tried to buy the package. I thought that I clicked on the 'annual' package since I have had this site for 10 years and have always bought credits to keep the ads off and to add storage for pictures and attachments.

Thanks,

Jeff
avatar
JeffR709
New Member

Posts : 6
Reputation : 1
Language : English

Back to top Go down

Solved Re: Paid for the new Package for credits but can't use them

Post by JeffR709 June 17th 2018, 5:03 am

Somehow I did something just now and it worked. Sorry to bother anyone but it is solved now. Thank you very much.

JeffR
avatar
JeffR709
New Member

Posts : 6
Reputation : 1
Language : English

Back to top Go down

Solved Re: Paid for the new Package for credits but can't use them

Post by SLGray June 17th 2018, 6:41 am

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


Paid for the new Package for credits but can't use them Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray
SLGray
Administrator
Administrator

Male Posts : 51464
Reputation : 3519
Language : English
Location : United States

https://forumsclub.com/gc/128-link-directory/

Back to top Go down

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum