Paid for the new Package for credits but can't use them

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Solved Paid for the new Package for credits but can't use them

Post by JeffR709 on June 17th 2018, 2:05 am

Hi,

I paid for extra credits to get the "Advanced Package" for storage, keep ads off etc. but I can not use them. I bought 8,000 credits about 5 days ago and when I try to use them to get the "Advanced Package" I get the following message. "An authorization request for a monthly payment is being processed on Paypal. Please wait ..."

Has anyone else got this message? Or does anyone know how long it takes to process? I really have always bought credits for the last 10 years to keep ads off my site and add storage for the Gallery and for attachments. I have a total of 9,000 credits and the Advanced Package only costs about 5500 credits. I looked at the tutorials but I am not getting the screen that allows me to choose the package.

Thanks,

JeffR


Last edited by JeffR709 on June 17th 2018, 5:02 am; edited 1 time in total
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Solved Re: Paid for the new Package for credits but can't use them

Post by SLGray on June 17th 2018, 4:34 am

Did you do it monthly or yearly?  If you did it monthly, you have to have a PayPal account so the money is taken out of the account.  If you did it yearly, you have to have the correct amount of forum's credits.

https://help.forumotion.com/t155627-forumotion-packages


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Solved Re: Paid for the new Package for credits but can't use them

Post by JeffR709 on June 17th 2018, 4:59 am

I paid online with a credit card and my invoice # is R222343.

My site is: http://silverwing600.forumotion.com and I paid for this on 6-13-18 for 101.70 Euros. I have a total of 9,128 credits after I tried to buy the package. I thought that I clicked on the 'annual' package since I have had this site for 10 years and have always bought credits to keep the ads off and to add storage for pictures and attachments.

Thanks,

Jeff
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Solved Re: Paid for the new Package for credits but can't use them

Post by JeffR709 on June 17th 2018, 5:03 am

Somehow I did something just now and it worked. Sorry to bother anyone but it is solved now. Thank you very much.

JeffR
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Solved Re: Paid for the new Package for credits but can't use them

Post by SLGray on June 17th 2018, 6:41 am

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


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