Logging into forum

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Solved Logging into forum

Post by Mia1 on August 21st 2018, 9:50 pm

I cannot log in to the forum I just created, it will not accept the user name or password and it says email belongs to someone else.yet it send the activation link to the email. http://soapcity1.forumotion.com I have been trying for an hour! I couldn't even join here without using a different email. thank you for your help
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Solved Re: Logging into forum

Post by SLGray on August 21st 2018, 10:02 pm

Are you entering Admin as the username?

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules:  ESF General Rules



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: Logging into forum

Post by APE on August 21st 2018, 10:02 pm

Hello @Mia1 and welcome to the english support forum.

My name is Ape and I will be happy to help you on your problem today.

when you go your Email from us to activate your forum account did you press the link and did it take you to your forum and say it was ok to try logging in ?

Please can you take a screen shot of your Email you got and send it to me by PM.



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Solved Re: Logging into forum

Post by SLGray on August 21st 2018, 10:04 pm

The forum was created @APE.



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Solved Re: Logging into forum

Post by Mia1 on August 21st 2018, 10:10 pm

I even tried logging in with just the Admin: removed screen shot as this should have been sent by PM only
I also used upper and lower cases to see if that made a difference.


Last edited by Mia1 on August 21st 2018, 10:18 pm; edited 1 time in total
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Solved Re: Logging into forum

Post by APE on August 21st 2018, 10:16 pm

I am going to PM you right now for more info to see if i can help you more.



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Solved Re: Logging into forum

Post by SLGray on August 21st 2018, 10:24 pm

Are you entering the password manually?  If no, try it.



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Solved Re: Logging into forum

Post by APE on August 21st 2018, 10:30 pm

we have hit the limit of logging in so you will have to hold on for 90 minuets
I have sent a new password to you but don't try until the 90 mins has passed.




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Solved Re: Logging into forum

Post by MissUrsh on October 28th 2018, 10:41 am

The same thing is happening to me. This is my topic: https://help.forumotion.com/t156633-i-suddenly-can-t-log-in

Are you sure there isn't a problem with your server (Forumotion admins)?
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Solved Re: Logging into forum

Post by brandon_g on October 28th 2018, 1:41 pm

@MissUrsh wrote:The same thing is happening to me. This is my topic: https://help.forumotion.com/t156633-i-suddenly-can-t-log-in

Are you sure there isn't a problem with your server (Forumotion admins)?

If it was on our end we would have hundreds of reports of this happening.

Also this topic is from August. @Ape was this issue ever resolved?


Remember to mark your topic when a solution is found.
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Solved Re: Logging into forum

Post by APE on October 28th 2018, 2:41 pm

looking over my PM YES this was solved I just changed the password and the member had to type it in.



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Solved Re: Logging into forum

Post by APE on October 28th 2018, 2:42 pm

Problem solved & topic archived.
Please read our forum rules: ESF General Rules



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