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Adminstrator Problem

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Solved Adminstrator Problem

Post by Pauline54 September 28th 2018, 1:29 am

Technical Details


Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : Yourself
Forum link : http://pspmaniacs.forumotion.com

Description of problem

Hi:
I need help in my forum. My admin. cannot get in my board called Our Office or even see it. Plz help. Ty.
Pauline
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Solved Re: Adminstrator Problem

Post by Ape September 28th 2018, 1:45 am

Hello @Pauline54

Thank you for your report about your admin's problems.

To help us understand the problem more can you ask your Admin to take a screen shot of what they see when they try and log in to your forum or when they click the link.

and what kind warning is this member getting?


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Solved Re: Adminstrator Problem

Post by Pauline54 September 28th 2018, 4:55 am

Hi Ape:
They can't take a screenshot cause they can't see the board or get in there. They log in with no problems. One of my forum boards there is called Our Office. They don't see any errors cause they are already in my forum.
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Solved Re: Adminstrator Problem

Post by SLGray September 28th 2018, 5:57 am

Are they on the group that can see that section?


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Solved Re: Adminstrator Problem

Post by mpelmmc September 28th 2018, 9:12 am

Hello,

Tell the admin to log in through this link: http://pspmaniacs.forumotion.com/admin/

Best regards.
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Solved Re: Adminstrator Problem

Post by Pauline54 September 28th 2018, 2:04 pm

Hi SLGray:
Yes. They are members in my Forum. They are Admin. there. But they can't see the board or access it.
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Solved Re: Adminstrator Problem

Post by brandon_g September 28th 2018, 2:38 pm

Are you sure they are in the actual admin group. Make sure you add them to the one with the crown in the admin panel.


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Solved Re: Adminstrator Problem

Post by Pauline54 September 28th 2018, 2:40 pm

Hi Brandon:
I think they are but not sure. I'm not sure as how to do it.
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Solved Re: Adminstrator Problem

Post by brandon_g September 28th 2018, 2:52 pm

I am sorry, its a star not a crown (I was thinking of the old admin panel design). See in my scree shot the admin group with the red star next to it? That is considered the actual admin group, only members in this group will have admin panel access.

Adminstrator Problem Screen38

To add members just click on the group and then at the bottom type in the username of who you want to join.


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Solved Re: Adminstrator Problem

Post by Pauline54 September 28th 2018, 3:12 pm

Hi Brandon:
This is not what I am talking about. I made them Admin. for my forum. So they can help posting etc. I don't want them to have access to Admin. panel but for them to be able to access a board in my forum called Our Office. They can access all my other boards in my forum but not the Our Office one.
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Solved Re: Adminstrator Problem

Post by brandon_g September 28th 2018, 4:25 pm

Have you gave the group their in have permission to read, write and reply?

This can be done by going to ACP (Admin panel)-->General-->Categories and forums-->on this page, find the section you want them to be able to view and click the little yellow gear ( or cog) icon-->This take you to page with 2 tabs at the top, modify and permissions, click permissions-->You will then see a page that looks like this:

Adminstrator Problem Screen39
Adminstrator Problem Screen40

Tick the boxes that say 'view and read' and 'write and reply' , don't forget to hit save.


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Solved Re: Adminstrator Problem

Post by Ape September 28th 2018, 7:06 pm

oh I get you now LOL

I thought you meant they could not log on the forum at all.

you are saying you made a staff forum within the main forum for just staff to see and your member is now a Co admin without. admin page right's now you added them to a group that is staff but for some reason that member can't see the forum you are talking about.

Okay go to your members profile using the ACP then it should look something like this
Adminstrator Problem Captur71
Click Permissions then scroll down the page to the forums you want that member to see and tick the mod box next to the forum you want them to see then save


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Solved Re: Adminstrator Problem

Post by Pauline54 September 28th 2018, 7:08 pm

Hi Brandon:
Yup got that done. One of my Admin. said she can see it now and access it. Ty all for your help.
You can now close this help message.
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Solved Re: Adminstrator Problem

Post by Ape September 28th 2018, 7:10 pm

Problem solved & topic archived.
Please read our forum rules: ESF General Rules


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