Mod tools not working

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In progress Mod tools not working

Post by jkh on October 4th 2018, 2:10 pm

Hello all,

For the past few days I, and my moderator, have noticed that our Mod Tools are not working. We cannot make an existing thread into a sticky, we cannot split posts from an existing topic (all I can see when trying to do that is all the forum widgets instead of the actual posts!! - and I get a message saying forum doesn't exist).  Shocked

I have tried resynchronizing the forum, but all that happened was the forum was then very slow to load, so I've put an admin notice on the forum advising everyone to delete forum cookies. I did that and the forum then loaded at normal speed.

Confused Confused

Any suggestions please?
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In progress Re: Mod tools not working

Post by skouliki on October 4th 2018, 2:50 pm

hi

have you tried with another browser?

i post a test thread as a sticky and i didnt see any issue

give me mod powers to my graphic section to check the mod tools
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In progress Re: Mod tools not working

Post by jkh on October 4th 2018, 4:01 pm

Hi skouliki, no I didn't try another browser because my moderator is getting the same problem with his browser.

The problem for my moderator is that he cannot turn an existing thread in to a sticky by editing the opening post - the option doesn't show up for him. It does for me. But neither of us can split a topic.

I have given you mod powers in your graphic section.

Thank you for your help.
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In progress Re: Mod tools not working

Post by skouliki on October 4th 2018, 5:55 pm

i was able to split the post1 without a problem as you can see in your forum

You can either click the split topic button above your quick mod tools, or you can select 'split this topic' from the drop-down menu. When splitting a topic you have two options, either splitting selected posts, or splitting from selected posts.

For splitting selected posts, you need to make a new topic title and select the forum you want to move the split posts too. You can then check the boxes to the right of each post of the topic you are splitting. Finally click 'split selected posts'. It will show you the new title and the forum you have chosen for the new topic and ask you to confirm.

For splitting from selected posts you need to make a new topic title and select the forum you want to move the unselected posts too. You can then check the boxes of all the posts you want to KEEP as part of the topic you are splitting, and leave the posts you want to make a new topic with unchecked. Click 'split from selected posts' button and it will show you the new title and the forum you have chosen for the new topic and ask you to confirm.
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In progress Re: Mod tools not working

Post by brandon_g on October 4th 2018, 6:54 pm

You can also try completely clearly your cache and cookies if you haven't already.


Remember to mark your topic when a solution is found.
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In progress Re: Mod tools not working

Post by brandon_g on October 30th 2018, 1:52 pm

@jkh Are you still having issues?


Remember to mark your topic when a solution is found.
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