Trojan Virus Help Plz and Ty

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Solved Trojan Virus Help Plz and Ty

Post by Pauline54 on December 4th 2018, 2:12 pm

Technical Details


Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : A few members
When the problem appeared : about a week ago
Forum link : http://pspmaniacs.forumotion.com

Description of problem

I need help for my forum please and thank-you. The problem is that a few members of mine can't log in cause they are getting a warning of a trojan popping up all the time. They are registered and have been a member for quite some time now but they can't log in cause of this. I will see if I can c/p what the trojan message looks like that they are getting and seeing. Sorry, but it won't let c/p it here. Anyway, please help. Thank-you.
Pauline
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Solved Re: Trojan Virus Help Plz and Ty

Post by APE on December 4th 2018, 2:48 pm

Thank you so much for your topic today.

Can you help me with some more questions before we can help you more.


Can you ask your members the following.
Is this a browser popup that they are getting or is this their antivirus installed on their computers ?
Is this only when they try to make a new account or is it when ever they try and log in.
What browsers are they using ?
have they gave some other computer a go to make sure it's not just that computer that is doing it.



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Solved Re: Trojan Virus Help Plz and Ty

Post by Pauline54 on December 4th 2018, 10:30 pm

Hi Ape:
I asked the members the questions you wanted me too. Here is what she said.
1. It's my Anti Virus program, ESET NOD refusing me entrance to the group. This is the only group that it does that to. I have no trouble getting into Wendy's group or our other group

2. I only get the message when I try to log into Maniacs and it won't allow me to go any further. It blocks the site completely. There is a trojan somewhere on the group or it would just clean what it was and allow me to get in.
3. It happens no matter which browser I use - whether it be IE, Firefox or Google Chrome. I've tried the three of them.
4. Yes, I've tried logging in from my husband's laptop. I get the same message
I've scanned my computer completely with ESET NOD and Malwarebytes which is running all the time. There is no viruses or malware on my computer.
Hope this helps. Thank you.

Pauline
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Solved Re: Trojan Virus Help Plz and Ty

Post by SLGray on December 4th 2018, 10:54 pm

So this exactly is only happening to one member?



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Solved Re: Trojan Virus Help Plz and Ty

Post by Pauline54 on December 4th 2018, 11:01 pm

Hi SLGray:
Nope. It was happening to another member as well but she left the group and I have no way of contacting her. But they were getting the same message.
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Solved Re: Trojan Virus Help Plz and Ty

Post by brandon_g on December 5th 2018, 4:25 am

Is this your forum: http://pspmaniacs.forumotion.com/login ?

If so it lets me view the forum with no warnings or triggers:

McAfee also says your site is site:

Of course if whatever is causing it appears after logging in, that would be why it doesn't show for me.

Could you provide us with a screenshot of the message you get? Since it doesn't seem to show for me.

You could also try whitelisting the forum on your anti virus software to prevent it from being blocked when you try to enter.


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Solved Re: Trojan Virus Help Plz and Ty

Post by SLGray on December 5th 2018, 4:35 am

Is this occurring on a mobile device?



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Solved Re: Trojan Virus Help Plz and Ty

Post by brandon_g on December 5th 2018, 4:36 am

Oh ok, I didn't read the part where it said she asked the member those questions. Embarassed

In any case, it would still help to have a screenshot of the message the member was getting.


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Solved Re: Trojan Virus Help Plz and Ty

Post by Menim on December 5th 2018, 9:48 am

Pretty simple. Tell her to install an adblocker and to uninstall Eset and Malwerbytes. Her laptop will be way faster and she will be browsing more safely.
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Solved Re: Trojan Virus Help Plz and Ty

Post by Pauline54 on December 5th 2018, 1:42 pm

Hi Everyone:
No it's not from a mobile device but a desktop computer. The member tried to get in using her hubby's laptop also but she still got the same message. I tried to c/p the message here but it won't work. I don't know how to do a screenshot of it. But if you will tell me how I will send it to you. And yes, that is my forum. But I and the rest of my members can get in with no problems.
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Solved Re: Trojan Virus Help Plz and Ty

Post by Pauline54 on December 5th 2018, 1:56 pm

Hi:
Here is a screen shot of what she is seeing when she tries to log in to my forum.Hope I got the right link here so you can all see it.
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Solved Re: Trojan Virus Help Plz and Ty

Post by skouliki on December 5th 2018, 2:14 pm

hello
i visit your forum /laptop/all browsers/Kaspersky and i didnt see any issues 

its not your forum , your forum is safe
ask your member if he/she has the  LiveGrid enable if yes then disable it and retry 

if that wont help then she/he must remove the trojan, needs a malware removal tool or a reboot 

you can read this

please don't double post. Your posts need to be separated by 24 hours before bumping,its better to use the edit button
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Solved Re: Trojan Virus Help Plz and Ty

Post by jucarese on December 5th 2018, 2:38 pm

Tell him to add an exception to your antivirus on your forum URL, it can be for anything, a URL of an image, a URL of a topic, each antivirus has its own blacklists, and if you have any URL or conyenido of any of those pages , ESET notifies you as a trojan, do not worry, that happens with most antivirus, and their blacklists.Check the contents of your custom widgets if you have, like visiting counters, connection maps etc... Are the most false positives give in antivirus
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Solved Re: Trojan Virus Help Plz and Ty

Post by SLGray on December 5th 2018, 11:51 pm

If you want to reply to more than one post in this topic. you can use the multi-quote button in each post.  This way you are not double posting.



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Solved Re: Trojan Virus Help Plz and Ty

Post by APE on December 6th 2018, 2:23 pm

okay this sounds like an over active antivirus system reading the login warning of not having a HTTPS address.

To fix this you can just add your forum address to the white list on the antivirus account's

If after adding the address to the white list then we can make a report to our head office for them to pass on to our tech team.



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Solved Re: Trojan Virus Help Plz and Ty

Post by Pauline54 on December 7th 2018, 12:33 am

Hi Ape:
How do I add my forum to the white list and will it affect my forum or members from posting etc. Ty.
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Solved Re: Trojan Virus Help Plz and Ty

Post by brandon_g on December 7th 2018, 2:41 am

It varies by the anti virus software. Google 'How to add a site to my whitelist' for the anti virus software you use.

White listing your forum will only apply to you, since your just telling YOUR anti virus you consider that site safe and hence not to warn you. Other members having the problem will have to whitelist it for them too.

-Brandon


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Solved Re: Trojan Virus Help Plz and Ty

Post by Pauline54 on December 7th 2018, 3:16 am

Hi Brandon:
Do you mean that other members having a problem has to whitelist my forum too? If so, will that fix the problem of them not being able to log in my forum and stop them from getting that Trojan message they keep seeing and getting.
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Solved Re: Trojan Virus Help Plz and Ty

Post by SLGray on December 7th 2018, 3:19 am

Are they exactly getting a virus or just a warning?



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Solved Re: Trojan Virus Help Plz and Ty

Post by Pauline54 on December 7th 2018, 3:38 am

Hi SL Gray:
She is getting the Trojan message every time she tries to log in to my forum. I have a screen shot above sent and you can see what she is seeing.
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Solved Re: Trojan Virus Help Plz and Ty

Post by SLGray on December 7th 2018, 3:48 am

Have you informed the affected members about this:  Click Here?



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Solved Re: Trojan Virus Help Plz and Ty

Post by Pauline54 on December 7th 2018, 4:00 am

Hi SLGray:
Not this one but something like it. She says her computer is not infected with it but that my forum is. But someone there did a scan of my forum and it said my forum is safe. She said that she did a scan on her computer and malwarebytes too but it came up clean.
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Solved Re: Trojan Virus Help Plz and Ty

Post by brandon_g on December 7th 2018, 2:49 pm

@Pauline54 wrote:Hi Brandon:
Do you mean that other members having a problem has to whitelist my forum too? If so, will that fix the problem of them not being able to log in my forum and stop them from getting that Trojan message they keep seeing and getting.
Pauline

Each person getting the message has to white list the forum yes. It should solve it as then the anti virus shouldnt trigger any warnings for it since its on the whitelist. Every anti virus is different though, so it is hard to garuntee 100% that would be the case.


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Solved Re: Trojan Virus Help Plz and Ty

Post by SLGray on December 7th 2018, 7:59 pm

Do you have ads on your forum?



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Solved Re: Trojan Virus Help Plz and Ty

Post by Pauline54 on December 7th 2018, 8:02 pm

Hi SL Gray:
Nope, I don't think so. I haven't seen any.
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Solved Re: Trojan Virus Help Plz and Ty

Post by APE on December 7th 2018, 8:32 pm

As brandon has said you will have to tell the members that get this warning to al add your site to the white list of their anti virus software.

they can google how to do it and it will tell them step by step on how to add the address to the white list.

the warning will then go away.

I also see you have a chat box in your widgets maybe the warning is coming from that try and remove it for a little bit and ask them to try again.

Some times them chat boxes are not always trusted by anti virus software.



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Solved Re: Trojan Virus Help Plz and Ty

Post by Pauline54 on December 8th 2018, 4:47 am

Ty everyone for all your help. My member can get in now. Plz close this topic now. Ty.
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Solved Re: Trojan Virus Help Plz and Ty

Post by SLGray on December 8th 2018, 7:36 am

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules



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