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Number of newsletters allowed to send does not coincide with package

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Solved Number of newsletters allowed to send does not coincide with package

Post by JulesofColorado January 1st 2019, 1:20 am

My forum is http://artistictagpassions.forumotion.com/forum

We currently have the Advanced package. Although the month is over I want to let you know it counted one newsletter I sent as three. It was sent on December 1st at 6:41 pm. I will post a screenshot below. This has happened before.

Number of newsletters allowed to send does not coincide with package QeTemmS

Thank you.
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Solved Re: Number of newsletters allowed to send does not coincide with package

Post by SLGray January 1st 2019, 4:01 am

Was this newsletter a delayed newsletter?


Number of newsletters allowed to send does not coincide with package Slgray10

When your topic has been solved, ensure you mark the topic solved.
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Solved Re: Number of newsletters allowed to send does not coincide with package

Post by JulesofColorado January 1st 2019, 4:07 am

No, it wasn't. I never send them delayed.

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Solved Re: Number of newsletters allowed to send does not coincide with package

Post by The Godfather January 9th 2019, 5:00 pm

Hello @JulesofColorado

I notice that your December newsletter was repeated 3 times in your archives for a reason that I don't know! blackeye

As a result, it counted 3 newsletters from your package, hence the problem reported.

I corrected that. You have again access to the newsletters sending as part of your package.

we apologize for the inconvenience caused
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Solved Re: Number of newsletters allowed to send does not coincide with package

Post by skouliki January 10th 2019, 3:07 am

topic marked as solved

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules
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