notification forum ends in 34 days

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In progress notification forum ends in 34 days

Post by Jeanne0 on January 10th 2019, 4:35 am

I got this notification and a request for me to buy credits. I have had this group since 2017 and enjoy it very much.
I also have a great group of admins, mods, and members . We manage the group very well with the free forum and do not even use the 20 mb storage given. I notice the differences in the advanced pkg is the domain name and more storage.
Does this mean you will close down our group in 34 days just like that if we do not pick a different package. We have the free pkg and I was not aware that it would end. We enjoy this forum very much. Thanks for any help you can give me on this.
Am I required to upgrade


Jeanne from pspplace.com
Forumotion name Apspplace.forumotion.com
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In progress Re: notification forum ends in 34 days

Post by skouliki on January 10th 2019, 9:32 am

hello and welcome 

you can read this tutorial https://help.forumotion.com/t155627-forumotion-packages?highlight=packages

the free package is the default package for all Forumotion forums and doesnt not expire
can you post a screenshoot of the message you got please
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In progress Re: notification forum ends in 34 days

Post by APE on January 10th 2019, 2:56 pm

Hello @Jeanne0 and welcome to the English support forum.

you have a customized domain name with us and you are getting the warning your domain name is about to run out in 34 days.

To keep getting your domain name you will have to buy one of our packages on your ACP then buy your domain name again.

If your domain name was a free one then you may have this offer again but this is not always the case.

Was your domain a free one or was it one you have had to buy?

Don't worry your forum will not close down it will just go back to this address Apspplace.forumotion.com if the domain name is not renewed.

You will just have to send a news letter out to your members telling them to use the old link.



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In progress Re: notification forum ends in 34 days

Post by SLGray on January 10th 2019, 6:44 pm

This is a customized domain name:  http://www.pspplace.com .



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In progress Re: notification forum ends in 34 days

Post by Jeanne0 on January 11th 2019, 1:42 am

Thanks for the quick response.....I was offered the domain name free of charge so i accepted. I do not wish to upgrade and my other admin are satisfied with the free forum as we don't need much more than that. If I had known I would have to pay for the (free offer of a dot.com address) I would have refused. thanks much for your help in this matter. We love our forumotion group and thank you for your reply.

admins: Jeanne, Kimi, Jessie

Here is the screen shot posted in my admin file.
Your domain name will expire in 33 days. You can renew it for one year by going to "Credits management" at the "Misc" tab.
Note that this renewal must be launched manually by the forum founder and can only be done as part of a valid Advanced or Premium package.

Sorry screen shot did not work for me...but his is what was posted

thanks Jeanne from apspplaceforumotion.com

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In progress Re: notification forum ends in 34 days

Post by SLGray on January 11th 2019, 3:17 am

The free offer is only for a year.  Also it is not a guarantee each year that you will be offered a free customized domain name.  A customized domain name only last for a year if you purchase it through Forumotion.  That is why you get notifications about renewing it.



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