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Premium Package Paid for But Not Activated

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Solved Premium Package Paid for But Not Activated

Post by Bpoetic January 21st 2019, 5:04 am

I performed a renewal for a Premium Package for my forum: www.bcwilliams-author.com (Original: http://poetry24-7.forumotion.biz). Now I see my domain has expired. Please assist.

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Solved Re: Premium Package Paid for But Not Activated

Post by TheCrow January 21st 2019, 8:05 am

Hello @Bpoetic,

The renewal of the Premium Package does not come along with the renewal of your domain. As the /t10579-custom-your-domain-name states, the domain name can be bought for 1200 credits after a forum has either the Advanced or Premium Package. Therefore, a renewal of the package is needed and afterwards, a renewal of the domain is needed as well.

Regards.


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Solved Re: Premium Package Paid for But Not Activated

Post by SLGray January 21st 2019, 10:05 am

The purchase/renewal of packages and domain names are separate.  You have to have a non-free package to have a domain name.

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules:  ESF General Rules


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Solved Re: Premium Package Paid for But Not Activated

Post by Bpoetic January 21st 2019, 11:29 am

Thank you, TheCrow and SL Gray. Seems a bit more complicated and expensive since my last renewal. I purchased credits and my domain name is in the renewal process.
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Solved Re: Premium Package Paid for But Not Activated

Post by TheCrow January 21st 2019, 12:38 pm

Job well done. Have a great crow-day! :rose:

Problem solved & topic archived.
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