Admin unable to access forum

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In progress Admin unable to access forum

Post by CheshireCatLN on February 14th 2019, 3:14 am

Technical Details


Forum version : #Unspecified
Position : Administrator
Concerned browser(s) : Google Chrome
Who the problem concerns : All members
When the problem appeared : aproximately a year ago

Description of problem

I was deleting profiles of a few members and since then I cannot access the forum as Admin anymore. The founder has not been involved with the forum for years. Can you please look into this problem and help me regain access to the forum?
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In progress Re: Admin unable to access forum

Post by skouliki on February 14th 2019, 8:10 am

hello and welcome

please provide us your forum url

also try to clear your browser cache and try to use a different browser
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In progress Re: Admin unable to access forum

Post by APE on February 14th 2019, 11:09 am

Sadly if you are not the founder of your forum you will have to speak to them as we have no power over the admin and staff account's on the forum we can not do anything to help you.


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In progress Re: Admin unable to access forum

Post by SLGray on February 14th 2019, 6:36 pm

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules:  ESF General Rules


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When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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In progress Re: Admin unable to access forum

Post by brandon_g on February 14th 2019, 8:13 pm

Hello,

If you have no way to contact the current founder, you could request to take over as founder, if the forum meets certain requirements.

Read this for more info: https://help.forumotion.com/t81878-recovery-or-change-founder-of-an-account

-Brandon


Unspecified - Admin unable to access forum Brando10
Remember to mark your topic Unspecified - Admin unable to access forum Solved15 when a solution is found.
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In progress Re: Admin unable to access forum

Post by APE on March 5th 2019, 1:05 pm

Hello @CheshireCatLN is this now solved ?

if yes please post here and then press mark solved button that can be found at the top of this topic.


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In progress Re: Admin unable to access forum

Post by SLGray on March 28th 2019, 10:05 pm

If you are not the founder, there is really nothing we can do with your login issue.  We can only help the founder.


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When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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