Advanced Package ads bug

Go down

Solved Advanced Package ads bug

Post by Tonight on June 6th 2019, 11:35 pm

I just bought advanced package (monthly subscription) with ads disabled for members only, however it didn't disable ads for anyone.

Advanced Package ads bug 13410

Without disabling ads: 360 credits / month
With ads disabled for members: 440 credits / month

Which means that there couldn't be a mistake from my part because I paid 440 credits.
Forum address: http://familyvastaneliit.forum.co.ee


Last edited by Tonight on June 11th 2019, 8:59 am; edited 1 time in total
Tonight
Tonight
Forumember

Male Posts : 303
Reputation : 80
Language : Estonian, English, Russian
Location : Estonia

Back to top Go down

Solved Re: Advanced Package ads bug

Post by SLGray on June 7th 2019, 12:45 am

Does the ads disappear after you login?:  That is what it means by members.  You have to be logged into the forum.


Advanced Package ads bug Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray
SLGray
Administrator
Administrator

Male Posts : 46542
Reputation : 3269
Language : English
Location : United States

https://help.forumotion.com/

Back to top Go down

Solved Re: Advanced Package ads bug

Post by Tonight on June 7th 2019, 1:08 am

Hello, no, not for members (admins can't see them anyway I think). Problem is that it shows that my purchased package doesn't remove ads at all:
Advanced Package ads bug 33310

But it clearly charged (and will charge again) me for price of with ads disabled for members because I chose that.
Before this I had annual payment, maybe this caused a bug somehow?
Tonight
Tonight
Forumember

Male Posts : 303
Reputation : 80
Language : Estonian, English, Russian
Location : Estonia

Back to top Go down

Solved Re: Advanced Package ads bug

Post by APE on June 7th 2019, 1:48 am

Hello @Tonight can you please take a screen shot of your paypal Account showing you paid the right amount of money and then a screen shot of the email you got when you had the payment took from your account.

Also can you take a screen shot of the following page on your ACP.

ACP >> Misc >> Credits and on the same page find >> Credits management >> Forumotion Packages I need to see the bottom part of the page that shows this >>Advanced Package ads bug Captu166

PLEASE SEND THIS BY PM ONLY DO NOT POST IT HERE
also add your link to the PM and a link to this thread


Advanced Package ads bug Left1212Advanced Package ads bug Center11Advanced Package ads bug Right112
Advanced Package ads bug Ape_b110
Advanced Package ads bug Ape1010
APE
APE
Administrator
Administrator

Male Posts : 14815
Reputation : 1615
Language : fluent in dork / mumbojumbo & English haha

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: Advanced Package ads bug

Post by APE on June 7th 2019, 12:23 pm

Thank you i got your PM and i have made a test account on your forum to test this in the name of FM support "Please delete it for me",
I can confirm that when logging in i see the ad's on your forum and you have paid to have them removed for members only.
Advanced Package ads bug Captu167
I have sent online a ticket to out team and i hope to get a reply soon.

I will get back to you as soon as i get news.

Best regards and happy weekend.

APE.


Advanced Package ads bug Left1212Advanced Package ads bug Center11Advanced Package ads bug Right112
Advanced Package ads bug Ape_b110
Advanced Package ads bug Ape1010
APE
APE
Administrator
Administrator

Male Posts : 14815
Reputation : 1615
Language : fluent in dork / mumbojumbo & English haha

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: Advanced Package ads bug

Post by The Godfather on June 10th 2019, 4:04 pm

hello @Tonight

there was indeed a problem during the implementation of your package that prevented theactivation of the ads deletion. we apologize for that.

i manually added it and currently everything is ok. nevertheless, since the callback of the action comes from paypal, do not hesitate to come back to me next month if the package renewal is done without ads because it may be necessary in this case to cancel the wrong package in progress and put a new package back in place on a good basis

regards
The Godfather
The Godfather
Administrator
Administrator

Posts : 3347
Reputation : 596

Back to top Go down

Solved Re: Advanced Package ads bug

Post by Tonight on June 11th 2019, 8:58 am

Hello!

Thank you, it is correct now.

Solved.
Tonight
Tonight
Forumember

Male Posts : 303
Reputation : 80
Language : Estonian, English, Russian
Location : Estonia

Back to top Go down

Solved Re: Advanced Package ads bug

Post by mpelmmc on June 11th 2019, 9:05 am

Problem solved & topic archived.
Please read our forum rules: ESF General Rules
mpelmmc
mpelmmc
Helper
Helper

Male Posts : 1080
Reputation : 166
Language : English and Spanish

https://help.forumotion.com/

Back to top Go down

Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum