(#4081) Premium package activation problem after upgrade

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Solved (#4081) Premium package activation problem after upgrade

Post by SpyroDragon on July 6th 2019, 11:16 pm

Not sure where to post this,
Having an issue with the forum charging me for premium but its not wanting to change to preimium
my link is dragonforum.forumotion.net , and it says I have over 1000 credits so I don't know what is going on I really don't want to pay 8 dollars again to enable premium when its already charged me.
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Solved Re: (#4081) Premium package activation problem after upgrade

Post by Jadster on July 6th 2019, 11:24 pm

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules: ESF General Rules

Thank you for bringing this up with us. Do you have a screenshot of your ACP showing it charging you for Premium but it not being on Premium package?
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Solved Re: (#4081) Premium package activation problem after upgrade

Post by SpyroDragon on July 7th 2019, 3:06 pm

(#4081) Premium package activation problem after upgrade Proof10
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Solved Re: (#4081) Premium package activation problem after upgrade

Post by Jadster on July 7th 2019, 3:15 pm

Thank you for the screenshot. From this it appears that your forum is still as a "Free Forum" rather then using any of the current packages that Forumotion currently offers. If you try to purchase a package does it allow you to do so or does it give you an error message?
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Solved Re: (#4081) Premium package activation problem after upgrade

Post by APE on July 7th 2019, 8:03 pm

Hello can you please give me the following screen shot.
ACP >> Misc tab >>
(#4081) Premium package activation problem after upgrade Captu173

This will show me if your credits was used and it has gone over to our servers or not.

If the cost of your payment is not there then it never went over.
if it shows it's there then i can ask our team to take a look.


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(#4081) Premium package activation problem after upgrade Ape_b110
(#4081) Premium package activation problem after upgrade Ape1010
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Solved Re: (#4081) Premium package activation problem after upgrade

Post by SpyroDragon on July 7th 2019, 10:20 pm

I try to enable premium with the 1,600 credits but it wants me to pay with paypal again...
and misc says I got a refund? but I never requested a refund..

(#4081) Premium package activation problem after upgrade Thison11
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Solved Re: (#4081) Premium package activation problem after upgrade

Post by APE on July 7th 2019, 10:41 pm

Hello @SpyroDragon if you pay by Paypal then it will come out monthly without you doing anything at all.
Thats why it gave you a refund when you made the payment.

As long as your paypal is not stopped every month it will carry on taking the money on the date your first payment date (if set up on the 5th it will come out again on the 5 of next month)

You can not use credits on the monthly system it is only paypal.

if you want to use your forum credits you must buy a yearly package then it will use your credits not paypal,


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Solved Re: (#4081) Premium package activation problem after upgrade

Post by SLGray on July 8th 2019, 1:23 am

Correct.

Monthly - only through a PayPal account

Yearly - forum's credits


(#4081) Premium package activation problem after upgrade Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: (#4081) Premium package activation problem after upgrade

Post by The Godfather on July 9th 2019, 3:09 pm

hello @SpyroDragon

I detect 2 problems on your forum:

  1. you activated a monthly Premium package on 28/06/2019 but you never received it.
  2. one day before the end of your advanced package, you received a refund of the full price of your current package following the upgrade to the Premium, whereas this refund was to be made pro rata to the remaining activation days.
so there is clearly a concern on your forum.

we will analyze this to see where the problem comes from and get back to you as soon as possible

we apologize for the inconvenience caused

Debug : #4081
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Solved Re: (#4081) Premium package activation problem after upgrade

Post by SpyroDragon on July 10th 2019, 5:35 pm

Preimium was re-enabled without me doing anything, so it must have been one of you guys, thanks!
Not sure what the heck happened. . . weird. (#4081) Premium package activation problem after upgrade 1f60e


[Solved]
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Solved Re: (#4081) Premium package activation problem after upgrade

Post by APE on July 10th 2019, 6:35 pm

Your welcome. glad it's fixed now they may want to get back to you on this so i will leave this open for now.


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