Problem with Advanced Package storage space

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Solved Problem with Advanced Package storage space

Post by Tonight on July 27th 2019, 10:36 pm

Hello

My current problem is possibly related to this issue: https://help.forumotion.com/t157598-advanced-package-ads-bug

I am unable to give gallery any space and it says 'You cannot upload any photos to the gallery because the storage limit has been reached'. Right now it looks like this in my ACP:
Problem with Advanced Package storage space Pic10

However, I have used only 23MB but I should have room for 500MB.
Forum address: http://familyvastaneliit.forum.co.ee
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Solved Re: Problem with Advanced Package storage space

Post by SLGray on July 27th 2019, 10:50 pm



Problem with Advanced Package storage space Slgray10

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Solved Re: Problem with Advanced Package storage space

Post by Tonight on July 28th 2019, 2:28 pm

Hello, yes.

I think it is the same issue I had with ads and what was fixed by devs. Basically I think that I didn't get extra storage after my renewal. I have Advanced Package but still only 20MB space. I am unable to change anything in Misc -> Storage -> Administration (slider is locked).
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Solved Re: Problem with Advanced Package storage space

Post by SLGray on July 28th 2019, 7:30 pm

Did you use some of the storage space before you purchased the advanced package?


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Solved Re: Problem with Advanced Package storage space

Post by Tonight on July 28th 2019, 8:30 pm

I had Advanced Package from June 2017 until June 2018 with yearly subscription. In June 2018 I guess my total storage space used was 23MB (like now). [after that I didn't try to upload anything until now]
Then ~2 months ago I changed it for monthly payments (still Advanced Package). However, something went wrong and I had an issue with ads which were supposed to go away (I paid for members), devs had to do it manually. I think that right now I have the same issue with storage.
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Solved Re: Problem with Advanced Package storage space

Post by brandon_g on July 29th 2019, 12:04 am

Hello,

If you send us a copy of the receipt of your last payment via pm and tell us how many mbs of storage your missing, we can submit a ticket.


Problem with Advanced Package storage space Brando10
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Solved Re: Problem with Advanced Package storage space

Post by brandon_g on July 29th 2019, 7:42 pm

I have received your pm and made a ticket for you.

I will keep you updated on the status of your ticket here, so check here for updates on it's progress.

-Brandon


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Solved Re: Problem with Advanced Package storage space

Post by The Godfather on July 31st 2019, 10:32 am

@Tonight wrote:Hello

My current problem is possibly related to this issue: https://help.forumotion.com/t157598-advanced-package-ads-bug

I am unable to give gallery any space and it says 'You cannot upload any photos to the gallery because the storage limit has been reached'. Right now it looks like this in my ACP:
Problem with Advanced Package storage space Pic10

However, I have used only 23MB but I should have room for 500MB.
Forum address: http://familyvastaneliit.forum.co.ee

hello @Tonight

thank you for this report. the problem has been fixed. you currently have access to the 500 MB included in your advanced package

we apologize for the inconvenience caused
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