Templates randomly not loading

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Only Topic Templates randomly not loading

Post by tugatech on October 7th 2019, 9:28 am

Technical Details


Forum version : #PunBB
Position : Founder
Concerned browser(s) : Mozilla Firefox, Google Chrome, Internet Explorer, Opera, Safari, Other
Screenshot of problem : https://i.servimg.com/u/f25/15/07/56/36/tugate11.jpg
Who the problem concerns : All members
Forum link :

Description of problem

Hi,

I have been noticing that, from time to time, some parts of the website doesn't appear to load correctly.
In some page loads - not all - sometimes the server doesn't render some parts of the template (like the head or the index page), presenting all sort of issues.

I have notice that this is a issue that happends in ALL the forumotion websites, even this help fórum. Probably is related with the templates modified, but isn't becouse of any change made within them.

Appears like the server is just "not presenting" some part of the template files. For instance, here is a example from the "help.forumotion.com", where the header isn't loading some of is contents, leading to the misconfiguration of the page - becouse css, scripts, etc aren't being loaded:
Templates randomly not loading Tugate11

Again, this is a server side issue that happends in all the forumotion websites - the screenshot is from this domain. There is no way to predict when it happends, it just happends with random page loads (a refresh of the page normaly fix the issue for some time).

thanks
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Only Topic replaced with default templates!!!!!!!!!

Post by poesia-verses on October 7th 2019, 9:48 am

I noticed a problem: increasingly, my templates are replaced with default templates and vice versa. jumps. this has not happened before. did nothing in scripts

Help

This on 2 forum/
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Only Topic Re: Templates randomly not loading

Post by skouliki on October 7th 2019, 10:30 am

@poesia-verses

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules: ESF General Rules

topic merged *


Last edited by skouliki on October 7th 2019, 10:36 am; edited 1 time in total
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Only Topic Re: Templates randomly not loading

Post by skouliki on October 7th 2019, 10:35 am

Thank you for your report,

This is due to maintenance that is being executed lately ...
our team are aware and are working on this problem, i will inform you as soon as I have further information

Thank you for your patience
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Only Topic Re: Templates randomly not loading

Post by tugatech on October 7th 2019, 10:49 am

@skouliki wrote:Thank you for your report,

This is due to maintenance that is being executed lately ...
our team are aware and are working on this problem, i will inform you as soon as I have further information

Thank you for your patience

Thank you for the info.
Note that i have notice this issue in the past few months (maybe 2-3 months), isn't something from now...

But hope to see some progress in solve it. Smile
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Only Topic Re: Templates randomly not loading

Post by tugatech on October 12th 2019, 1:38 pm

Hi there Smile

Some info about this?
I notice that this issue has been more frequent now. This have a huge impact in the site loading and user experience.
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Only Topic Re: Templates randomly not loading

Post by brandon_g on October 12th 2019, 3:12 pm

Hello,

At this time we do not have an update on the issue. We can tell you that our techs are aware of the issue and working actively to solve it as quickly as they can.

-Brandon


Templates randomly not loading Brando10
Remember to mark your topic Templates randomly not loading Solved15 when a solution is found.
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