Templates randomly not loading

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Solved Templates randomly not loading

Post by tugatech on October 7th 2019, 9:28 am

Technical Details


Forum version : #PunBB
Position : Founder
Concerned browser(s) : Mozilla Firefox, Google Chrome, Internet Explorer, Opera, Safari, Other
Screenshot of problem : https://i.servimg.com/u/f25/15/07/56/36/tugate11.jpg
Who the problem concerns : All members
Forum link :

Description of problem

Hi,

I have been noticing that, from time to time, some parts of the website doesn't appear to load correctly.
In some page loads - not all - sometimes the server doesn't render some parts of the template (like the head or the index page), presenting all sort of issues.

I have notice that this is a issue that happends in ALL the forumotion websites, even this help fórum. Probably is related with the templates modified, but isn't becouse of any change made within them.

Appears like the server is just "not presenting" some part of the template files. For instance, here is a example from the "help.forumotion.com", where the header isn't loading some of is contents, leading to the misconfiguration of the page - becouse css, scripts, etc aren't being loaded:
PunBB - Templates randomly not loading Tugate11

Again, this is a server side issue that happends in all the forumotion websites - the screenshot is from this domain. There is no way to predict when it happends, it just happends with random page loads (a refresh of the page normaly fix the issue for some time).

thanks
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Solved replaced with default templates!!!!!!!!!

Post by poesia-verses on October 7th 2019, 9:48 am

I noticed a problem: increasingly, my templates are replaced with default templates and vice versa. jumps. this has not happened before. did nothing in scripts

Help

This on 2 forum/
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Solved Re: Templates randomly not loading

Post by skouliki on October 7th 2019, 10:30 am

@poesia-verses

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules: ESF General Rules

topic merged *


Last edited by skouliki on October 7th 2019, 10:36 am; edited 1 time in total
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Solved Re: Templates randomly not loading

Post by skouliki on October 7th 2019, 10:35 am

Thank you for your report,

This is due to maintenance that is being executed lately ...
our team are aware and are working on this problem, i will inform you as soon as I have further information

Thank you for your patience
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Solved Re: Templates randomly not loading

Post by tugatech on October 7th 2019, 10:49 am

@skouliki wrote:Thank you for your report,

This is due to maintenance that is being executed lately ...
our team are aware and are working on this problem, i will inform you as soon as I have further information

Thank you for your patience

Thank you for the info.
Note that i have notice this issue in the past few months (maybe 2-3 months), isn't something from now...

But hope to see some progress in solve it. Smile
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Solved Re: Templates randomly not loading

Post by tugatech on October 12th 2019, 1:38 pm

Hi there Smile

Some info about this?
I notice that this issue has been more frequent now. This have a huge impact in the site loading and user experience.
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Solved Re: Templates randomly not loading

Post by brandon_g on October 12th 2019, 3:12 pm

Hello,

At this time we do not have an update on the issue. We can tell you that our techs are aware of the issue and working actively to solve it as quickly as they can.

-Brandon


PunBB - Templates randomly not loading Brando10
Remember to mark your topic PunBB - Templates randomly not loading Solved15 when a solution is found.
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Solved The forum does not refresh the changes in templates and css.

Post by Amadeus on October 16th 2019, 3:44 pm

Technical Details


Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Google Chrome
Screenshot of problem : https://imgur.com/xLQT2qh.png
Who the problem concerns : Yourself
When the problem appeared : Two weeks ago
Forum link : spectrofobiadesign.forumpolish.com

Description of problem

Hello, I would like to report a problem that lasts a good two weeks. I have a forum on phpbb2, however, the error is about refreshing templates and css when saving changes. I have shown in this screen that after approving changes to templates for example. index_body does not automatically save changes.
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Solved Re: Templates randomly not loading

Post by skouliki on October 16th 2019, 3:51 pm

Hello

If you refresh the page once or twice you still get no results?
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Solved Re: Templates randomly not loading

Post by brandon_g on October 16th 2019, 3:51 pm

Hello,

We have been having a global problem where sometimes at random the templates and css do not load either at all, or properly. Our techs are aware of the issue and have been working on a fix, however, we have no news on it's progress yet.

Usually simply refreshing the page should make it appear normal again.

-Brandon


PunBB - Templates randomly not loading Brando10
Remember to mark your topic PunBB - Templates randomly not loading Solved15 when a solution is found.
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Solved Re: Templates randomly not loading

Post by Amadeus on October 16th 2019, 4:34 pm

Yes I refreshing the page, but when I do it modification with my forum have longer the same problem. Okey I will be waiting for news.
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Solved Re: Templates randomly not loading

Post by skouliki on October 16th 2019, 6:51 pm

topic merged
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Solved Re: Templates randomly not loading

Post by skouliki on October 17th 2019, 10:31 am

Hello all

Great news today we launch a fix
It is online can you please confirm that everything is ok
Thank you
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Solved Re: Templates randomly not loading

Post by Amadeus on October 17th 2019, 10:50 am

Yes is working with my forum, thank you ; )
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Solved Re: Templates randomly not loading

Post by The Godfather on October 17th 2019, 11:09 am

hello,

a patch for the problem of not randomly loading custom templates and CSS has just been published online.

please let us know if this fixes the problem

thank you
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Solved Re: Templates randomly not loading

Post by tugatech on October 17th 2019, 11:49 am

Until now everything appears to be fine. As this happends at random times, is still early to check, but i will wait a little more and test it out Very Happy

Thanks for the Fix! Very Happy
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Solved Re: Templates randomly not loading

Post by skouliki on October 19th 2019, 8:45 am

When your request is complete, please mark it as solved
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Solved Re: Templates randomly not loading

Post by skouliki on October 22nd 2019, 9:16 am

i will mark this as solved

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules
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