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In progress loading problem

Post by Iszke on November 13th 2019, 4:33 pm

Hi! I have my forum here https://www.morsmordre.net

I have a problem with posting messages and logging into the acconut. When I try, the page is loading for too long. Like really really long.

This problem applies only to some users (but it's a problem with an account and occures when they try to log in to a page from different browsers and different devices and does not occure when they try to log in from their other accounts and same browsers or devices). Users are different: with admin permissions and without it, old ones and new ones.

The same is with posting: looks like it applies only to some topics, no matter who is writing there.

It's phpbb2. If I turn off all my scripts and clear cookies it's still happening. I didn't add any new codes or anything.

Could anyone give me advice?
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In progress Re: loading problem

Post by APE on November 13th 2019, 7:09 pm

Hello @Iszke and thank you for asking for support today.

With the members of the forum having problems have they gave this proses a try ?

Ask them to clear the browser cache.

I ran some basic tests and your forum
Your site loaded in 1.7 seconds,
This speed is about right for a forum of your size and layout.

For me your site is working as it should be.
Browsers tested on was:
Firefox, Edge, Chrome,


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In progress Re: loading problem

Post by Iszke on November 13th 2019, 7:35 pm

Thank you for reply.

Yes, my users still have problems after cleaning that.

Not all of them. And as I said it applies only to some of their accounts (some of my members have more than one account). I can log in to the forum by one of my accounts without any problem but by other I can not. And the effect is the same for that account on few browsers (firefox, opera, chrome, internet explorer) and on computer and phone as well - it's always problem with the same account. Other accounts are working fine on the same devices and the same browsers.

It's not just one account, there is a lot of them on my forum.

The problem does not occur when you simply open the forum or go to one of the topics - main page opens up just fine - but when you try to log in to the specific account. After hitting 'log in' button the page freezes; sometimes after a minute or so it logs you in, sometimes it goes straight into 'maintenance' page.

And the same happens when you send a message (that problem applies to even more users than logging problem).
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In progress Re: loading problem

Post by APE on November 14th 2019, 10:37 pm

The account's should not make any difference if you are using the same computer / phone / Tablet.
After all it's just an account.

Is there any chance you could send me a test account maybe one that has problems so i can run some tests when logged in.

If yes please PM me the username and password and i will see if i can get the same problem.


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In progress Re: loading problem

Post by APE on November 14th 2019, 11:11 pm

Update:

Thanks for the PM with test account info.

I have logged in to the account gave and YES the logging in is so so slow, It took me over 25 seconds to log in and then the page still did not load fully.

With your permission I will make a ticket to our head office asking them to try and log in using that account so they can run tests on that account to find the problem.


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In progress Re: loading problem

Post by Iszke on November 14th 2019, 11:14 pm

Yes, I agree! And thank you for help.

The same happens when you try to send a message.
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In progress Re: loading problem

Post by APE on November 14th 2019, 11:25 pm

Thank you.

I have made the ticket and I hope some one in our head office will see the ticket tomorrow but it maybe as late as Monday or Tuesday before it can be passed on to our tech team.


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In progress Re: loading problem

Post by APE on November 21st 2019, 11:46 am

Sorry for the delay on this problem.

Can i ask is this still a problem for your members ?

I am still on hold for a reply to why your forum is having problems and i hope to get a reply soon.


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In progress Re: loading problem

Post by Iszke on November 21st 2019, 2:48 pm

Yes, we still have that problem Sad
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In progress Re: loading problem

Post by APE on November 22nd 2019, 7:15 pm

Hello I have word back from our head office.

I am told you have lots of JavaScript's running in the background of your forum.

I have been told to ask you to turn all of them off temporarily and see if you still have the problem.

If No you will need to use less codes or maybe go over the ones you have and see what one is making you have the problem and then fix it or remove it.

Please remember using lots of CSS and JavaScript will slow your forum down and show some members a loading problem depending on their internet speed.

other then that there is NO other problems we can find on your forum from our end.


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In progress Re: loading problem

Post by Iszke on November 23rd 2019, 1:27 am

Well I wrote in my first post that turning off all scripts didn't help. I tried it once again, cleared my browser and forum ist still not working properly.

Looks like problem with logging has been solved yesterday night. Suddenly all my users can log in to the page.

But posting messages is still the problem.

I think that if it would be problem with amount of my scripts the problem would occure sometimes also with opening page - not only when I try to post a message.

When I'm waiting for send my message and before I get maintance page I always get from google chrome that:

loading problem TaVvwDB

"waiting for m.addthis.com..." could it make any difference?
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In progress Re: loading problem

Post by skouliki on November 23rd 2019, 2:00 am

Meaning that the code you add from that site dont load or loafing very slow
Please read this https://www.google.gr/amp/s/www.addthis.com/academy/troubleshooting-addthis-tools/amp/
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In progress Re: loading problem

Post by Iszke on November 23rd 2019, 2:06 am

Well but I didn't add any code from this site and I have no advertisments on my forum.
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In progress Re: loading problem

Post by brandon_g on November 23rd 2019, 4:18 am

Did you install a theme on your forum? If so you could have installed codes with it.


loading problem Brando10
Remember to mark your topic loading problem Solved15 when a solution is found.
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In progress Re: loading problem

Post by SLGray on November 23rd 2019, 7:30 am

Guys, addthis is our share option above topics.


loading problem Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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In progress Re: loading problem

Post by skouliki on November 23rd 2019, 7:56 am

ok SLGray you are right 
some forums are adding more social icons or modify them
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In progress Re: loading problem

Post by APE on November 23rd 2019, 10:40 am

Your problem is coming from this website https://www.addthis.com/
I'm not sure if you added your own social icons to the bottom of your forum and this could be the problem.

I can ask if the site is used our end and maybe we could get them fixed but i need to make sure first you have not added them you self and the ones at the bottom of your forum is not the ones giving the problem.

Regards.

APE


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In progress Re: loading problem

Post by skouliki on December 3rd 2019, 7:56 am

hello

is this solved?
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In progress Re: loading problem

Post by Iszke on December 3rd 2019, 7:46 pm

No.

I found that addthis code in overall header (or somewhere) and I removed it and that line dissapread from chrome but the problem still occure.

I removed my icons and the problem still ocure.

I turned off all scripts and forced default style and the problem still occure.
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In progress Re: loading problem

Post by APE on December 3rd 2019, 7:48 pm

Okay did you turn off your Templates to see if that fixed the problem ?

If No please give that a try and report back

As your problem is still in progress i can then report your findings to our head office.


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In progress Re: loading problem

Post by Iszke on December 3rd 2019, 7:57 pm

Yes I did. And after that the problem still occured.

My users still have problem with posting: after hitting 'send' button the page freezes; sometimes after a minute or so it logs you in, sometimes it goes straight into 'maintenance' page.
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In progress Connection Not Private

Post by Roo53 on December 4th 2019, 5:05 am

Hi again everyone,

Https://www.vscforum.forumotion.com

Thanks for your past help and I hope I’m in the right forum here. We’ve been going well and a couple of members have transitioned to our new forum without issue. Now (today) however, when they try to access the site at the above link to register they are receiving this message, “This connection is not private” followed by a warning that someone may be impersonating the site to steal passwords etc. I have since tried as well and receive the same message. I’m not understanding what’s happening but at face value it’s a big concern. Your help would once again be appreciated. Please understand I’m a newbie and sorta need stuff spelled out a bit.

Thanks very much in anticipation... Barry.
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In progress Re: loading problem

Post by SLGray on December 4th 2019, 5:28 am

Do not add the www.  Just this:  https://vscforum.forumotion.com/


loading problem Slgray10

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In progress Re: loading problem

Post by Roo53 on December 4th 2019, 6:50 am

Thanks for taking the time and the response SL. This is a rather interesting and persisting issue. I tried what you suggested and I’m taken to pages of VSC forums with other hosts, mostly in the other side of the globe, but not ours. However, if I just use vscforum.forumotion.com it will take me to our forum seemingly without issue. Do you think we might have a security issue? I’ve been reading some ‘stuff’ sort of connected with it but I can’t say that I’m understanding.

Unresolved I think so any further info appreciated. Thanks... Barry
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In progress Re: loading problem

Post by skouliki on December 4th 2019, 10:30 am

@Roo53 wrote:Hi again everyone,

Https://www.vscforum.forumotion.com

Thanks for your past help and I hope I’m in the right forum here. We’ve been going well and a couple of members have transitioned to our new forum without issue. Now (today) however, when they try to access the site at the above link to register they are receiving this message, “This connection is not private” followed by a warning that someone may be impersonating the site to steal passwords etc. I have since tried as well and receive the same message. I’m not understanding what’s happening but at face value it’s a big concern. Your help would once again be appreciated. Please understand I’m a newbie and sorta need stuff spelled out a bit.

Thanks very much in anticipation...  Barry.
hello

please open your own thread
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In progress Re: loading problem

Post by Roo53 on December 4th 2019, 10:37 am

My apologies skouliki and to the OP. I got a bit confused with where I was at the beginning I think. Not sure how it happened actually.

Rgds... Barry.
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In progress Re: loading problem

Post by APE on December 4th 2019, 10:03 pm

Hello @Iszke I have sent a report back to our head office Now i will have to hold on for a new reply Sad

I will keep this open for you until we work out what is going on.

Regards.

APE


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