Question about the Galery

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In progress Question about the Galery

Post by Caroline on November 30th 2019, 2:21 pm

I have a problem using the gallery: to free up more storage space, I deleted a folder with old images that are no longer needed.
Unfortunately I forgot to see what percentage of storage space this folder took up, but it would have been around 14%.
After deleting this folder, I didn't get the storage space back  Confused
Then I removed single images from another folder, not an entire folder, and then I got the storage space of the deleted images (but not from the folder I deleted).

The overview shows a total of images of 5177, but when I add the images, I count 4548 images.
The folder that I deleted is therefore still added to the total, even though it has been deleted.
I already synchronised the forum, but that didn't help.

I really need the storage space for December, can you help me with this?

Forum: https://pspdreamland.actieforum.com/

Kind regards,
Caroline
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In progress Re: Question about the Galery

Post by skouliki on November 30th 2019, 7:11 pm

Storage space is for the gallery and attachments https://help.forumotion.com/t127406-how-to-manage-your-storage-space

so check also this
admin panel...general...messages & emails... attachments
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In progress Re: Question about the Galery

Post by Caroline on November 30th 2019, 7:43 pm

I'm sorry, but I don't understand your answer. I think this has nothing to do with my question?

It is not about attachments in emails, but about the gallery (premium package 2 GB storage space):
I deleted one album/map in the gallery (modules - galery - management) with the red cross at the end, which took around 14% storage space to get more store space again, but the remaining percentage of storage has not increased.

I deleted it like this:

Question about the Galery Galeri18

I hope I have explained it more clearly now.

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In progress Re: Question about the Galery

Post by brandon_g on December 1st 2019, 3:53 pm

So if I understand you correctly, your saying you deleted stuff from the gallery in order to have more storage space to upload more stuff, but for some reason it did not give you back the space from those deleted items?

Do I understand this correctly?

If so, I wonder if this is a bug.


Last edited by brandon_g on December 1st 2019, 6:02 pm; edited 1 time in total


Question about the Galery Brando10
Remember to mark your topic Question about the Galery Solved15 when a solution is found.
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In progress Re: Question about the Galery

Post by Caroline on December 1st 2019, 5:44 pm

Yes, thank you, you understood correctly.
I deleted an entire category/folder in de gallery (with about 450 images), but I didn't get the storage space back for it.
After that, I deleted (for test) individual images in another folder and therefor I did get store space.

If I count the images, there is also a big difference (numbers from yesterday):
- gallery storage (so the number on top): 5177
- storage space used by the albums: 4548

The difference could (maybe) be explained by the fact that I have not recovered the storage space of the deleted folder? Confused

In December it is always very busy at my forum, so I wanted to make some space in de Gallery, but that did not succeed.
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In progress Re: Question about the Galery

Post by brandon_g on December 1st 2019, 6:02 pm

I am not sure if this is a bug, or normal, since I do not use the gallery on my forum.

@Ape or @Skouliki do either of you know if this is normal?


Question about the Galery Brando10
Remember to mark your topic Question about the Galery Solved15 when a solution is found.
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In progress Re: Question about the Galery

Post by skouliki on December 1st 2019, 6:29 pm


The validity period of the storage space included in your Advanced or Premium package is the same as validity period of your package (annual or monthly). If the package is renewed, the validity of the entire storage space is renewed with it. Otherwise, if the package expires without renewal, the validity of the additional space also expires.

However, Forumotion does not delete any published files, even after the additional storage has expired. These files remain accessible for consultation, but you will not be able to publish any more file as long as you will not have subscribed again to a package allowing you to do so. Note that you remain liable for this space which will be deducted automatically upon activation of your next package

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In progress Re: Question about the Galery

Post by Caroline on December 1st 2019, 7:07 pm

I'm sorry, but I don't understand your answer Skouliki Confused
I automatically pay the premium package monthly, does that have anything to do with it?

Some explanation: we are a Paint Shop pro forum and have challenges on a weekly basis.
We have been offering members since a few months to use the gallery for their creations in PSP. The storage then of course becomes full and that is why I leave it for a maximum of 2 months; so every 3rd month, I want to remove the oldest month (map) to create storage space again.
Is this maybe not possible at all?
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In progress Re: Question about the Galery

Post by SLGray on December 1st 2019, 7:58 pm

Are you sure that what you deleted is competely deleted?


Question about the Galery Slgray10

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In progress Re: Question about the Galery

Post by Caroline on December 1st 2019, 8:14 pm

I cannot find it anywhere, because I have looked at it too. I also looked in the backup folder, but it is not there.

I deleted the category 'opdrachten september' (translation: challenges September) with the red cross (Galery - management) en then I saw this

Question about the Galery Galeri18

(this is an example, because I didn't make a printscreen when I deleted it. So 'test map' was 'opdrachten september')
'Verwijder alle afbeeldingen' translation is 'delete al pictures' and then I pressed the red button.

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In progress Re: Question about the Galery

Post by SLGray on December 1st 2019, 8:25 pm

Try this:  AP  >  General > Forum > Configuration
Scroll to the bottom of the page and resyn your forum.


Question about the Galery Slgray10

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In progress Re: Question about the Galery

Post by Caroline on December 1st 2019, 10:13 pm

I already did that before I openend this topic, so after deleting the map/category, to see if that helps. It didn't.
Shall I do it again?

Edit: just to make sure, I synchronised the forum just now again, but no changes.
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In progress Re: Question about the Galery

Post by APE on December 2nd 2019, 9:06 pm

Hello.

when you delete a file from your Gallery  it will be put in your Backup folder this can be found in your Admin tools on the Gallery.

This file is there to help save any files deleted by mistake.Question about the Galery Captu206


Question about the Galery Left1212Question about the Galery Center11Question about the Galery Right112
Question about the Galery Ape_b110
Question about the Galery Ape1010
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In progress Re: Question about the Galery

Post by Caroline on December 2nd 2019, 10:05 pm

Hello Ape,

I have deleted an entire category and I do indeed see images from that category in the backup folder.
I no longer need those images: I deleted the category because I need storage space, but I have not received any storage space for the deleted category.

I have created categories for the members per month for their images and every month I want to remove the oldest month to creatie storage space again. Is that not possible?
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In progress Re: Question about the Galery

Post by SLGray on December 2nd 2019, 11:29 pm

You have to delete them from the backup folder, too.


Question about the Galery Slgray10

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In progress Re: Question about the Galery

Post by Caroline on December 3rd 2019, 9:36 am

@SLGray wrote:You have to delete them from the backup folder, too.

And how do I do that? Confused
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In progress Re: Question about the Galery

Post by skouliki on December 3rd 2019, 10:05 am

click here do you see any images to delete?

Question about the Galery Scre1576
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In progress Re: Question about the Galery

Post by Caroline on December 3rd 2019, 10:09 am

I see images, but those are images that I have deleted 'per item', those are not images from the entire category that I have deleted.
I would like to know how I can remove those images from the backup folder, because I haven't discovered that yet.
However, it is not the solution for the missing category and missing storage space Confused
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In progress Re: Question about the Galery

Post by skouliki on December 3rd 2019, 10:11 am

have you connected to servimg account to see if they are images there ?
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In progress Re: Question about the Galery

Post by Caroline on December 3rd 2019, 10:16 am

@skouliki wrote:have you connected to servimg account to see if they are images there ?

I did just now Smile
But there are no images there other then some 'buttons' (total 52 images). So no deleted images, not category with deleted images.
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In progress Re: Question about the Galery

Post by skouliki on December 3rd 2019, 10:59 am

so

backup folder is empty
synchronization is done
servimg folders are checked (the trash folder you have to look)
Question about the Galery Scre1578


and still, you dont have empty space after deleting your images from the gallery
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In progress Re: Question about the Galery

Post by Caroline on December 3rd 2019, 12:08 pm

- Back up folder is not empty: it it contains images that I have deleted individually, not the images of the entire category I removed; these are just gone, can't find them anywhere.  
(but please let me know how I delete the images in the backup folder, because I cannot discover how)

- Synchronization I have done twice

- Servimg checked, nothing special there and also in the trash folder there is nothing (well 9 images, but nothing to do with this).

So I have noticed the following:
- I removed complete category/folder (named 'opdrachten september') about 14% storage space: images are gone (not in back-up or Servimg), no
storage space was recovered for this.
- When I remove just single images (so not a whole category) they go to the back-up folder and then I get storage space back for it.

In my opinion, the problem must therefore be the removal of an entire category via the admin panel.. I think?  Confused

Should all the images in de galery be found in the account at servimg? Because I don't see them at all, is that normal? Maybe I'm doing something wrong there? Confused
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In progress Re: Question about the Galery

Post by skouliki on December 3rd 2019, 1:30 pm

here is the servimg tutorial if you want to read it https://help.forumotion.com/t10583-servimg-servimg-pro?highlight=servimg
and the gallery tutorial https://help.forumotion.com/t96461-how-to-use-the-gallery

i dont use the gallery so i dont know exactly the solution to your problem 
as far as i checked there is no reports that we have a bug issue on the gallery images


the images in the gallery are not uploaded via servimg
i told you to check it in order to eliminate options

update: @Caroline
i did some tests i create a category and delete it and the storage became zero again 

i delete the entire category from here 

Question about the Galery Scre1579
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In progress Re: Question about the Galery

Post by Caroline on December 3rd 2019, 2:03 pm

Thank you, i have read both tutorials.
The tutorial does not, however, state how I can remove images from the backup folder. Can anyone explain me that?

Ok, so now the problem still is that I have deleted an entire folder that is not in the backup folder and for which I have not received any storage space.
I made a print screen how I removed the category/folder (with the red cross on the right side).
Maybe this explains something?

Question about the Galery Ps-gal10


The following is also somewhat strange and perhaps it explains some things?
The total at the top is 5279 images, but the total of all folders is 4650.
Perhaps the difference is the lost category / map?

Question about the Galery Ps-gal11
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In progress Re: Question about the Galery

Post by skouliki on December 3rd 2019, 2:16 pm

how did you upload those two screenshots? cause if i click on them i go to your forum page, not to the screenshot

i see no option to delete images from the back up folder
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In progress Re: Question about the Galery

Post by Caroline on December 3rd 2019, 2:24 pm

@skouliki wrote:how did you upload those two screenshots? cause if i click on them i go to your forum page, not to the screenshot

i see no option to delete images from the back up folder


Ehm... just in my folder in the gallery  Confused

Question about the Galery Ps-upl10



About the back-up map: then this folder will get incredibly full in the long run? and is this space also included in the total storage space?
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In progress Re: Question about the Galery

Post by skouliki on December 3rd 2019, 2:33 pm

i dont have access to see those screenshots cause your gallery is closed to guests, you must upload them with servimg button in order to see them here

well from what i tested it seems the backup folder is only there to restore any images
i think yes it is included, unfortunately ...@APE am i right?
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In progress Re: Question about the Galery

Post by Caroline on December 3rd 2019, 2:39 pm

I'm sorry, I didn't know that.

Here it is again, hope you can see the printscreens now?

-------

Ok, so now the problem still is that I have deleted an entire folder that is not in the backup folder and for which I have not received any storage space.
I made a print screen how I removed the category/folder (with the red cross on the right side).
Maybe this explains something?

Question about the Galery Ps-gal12


The following is also somewhat strange and perhaps it explains some things?
The total at the top is 5279 images, but the total of all folders is 4650.
Perhaps the difference is the lost category / map?

Question about the Galery Ps-gal11
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In progress Re: Question about the Galery

Post by APE on December 3rd 2019, 7:37 pm

when you click on the gallery on your main forum you will see the button.
If you don't see the button then you will have to go in your ACP and see if the button is installed.
you can find it
ACP >> Display >> Pictures and Colors >>     Pics management >> Advanced Mode >>     Gallery Tab >> Backup folder
I think you have to hold on some time to have it removed from the files.
I'm not 100% sure how this works as i have never used it to tell you the truth.


Question about the Galery Left1212Question about the Galery Center11Question about the Galery Right112
Question about the Galery Ape_b110
Question about the Galery Ape1010
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In progress Re: Question about the Galery

Post by Caroline on December 3rd 2019, 7:57 pm

@APE wrote:when you click on the gallery on your main forum you will see the button.
If you don't see the button then you will have to go in your ACP and see if the button is installed.
you can find it
ACP >> Display >> Pictures and Colors >>     Pics management >> Advanced Mode >>     Gallery Tab >> Backup folder
I think you have to hold on some time to have it removed from the files.
I'm not 100% sure how this works as i have never used it to tell you the truth.

I don't understand your explanation Ape: you explain where the button of the Back-up folder is if I understand correctly?
But I have no problem finding the backup folder Confused
The question about the backup folder, besides the problem from this topic, is whether I can also delete images from the backup folder?
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