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One member not getting notifications

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Solved One member not getting notifications

Post by Cathymc3 January 12th 2020, 6:20 pm

Only one member not getting notifications. https://tagginnsnaggin.forumotion.com/forum

I've checked everything I know to check. The profile on the AP and all notifications are checked.

The username I am using is Cathy and no one can tag me with the @. Members can tag each other. I can tag Cathy when I am logged in as Admin and Cathy gets the notification. If other members tag the username Cathy, then the notification doesn't work.

I created another user account (KrazyGirl) and tested notifications to Cathy but Cathy is not getting notifications.

I feel like I sound confusing so please ask me if you don't understand the problem. It's not easy to explain.

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Solved Re: One member not getting notifications

Post by skouliki January 12th 2020, 6:39 pm

hello

see the preference tab and the notification tab on Cathy's profile 

One member not getting notifications Scre1636
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Solved Re: One member not getting notifications

Post by Cathymc3 January 12th 2020, 6:52 pm

Both options are ticked yes.
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Solved Re: One member not getting notifications

Post by skouliki January 12th 2020, 7:02 pm

the problem is the notification when Cathy is tagged or all notifications?
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Solved Re: One member not getting notifications

Post by Cathymc3 January 12th 2020, 7:04 pm

Only for Cathy, when someone clicks on the @ for mention it does not tag Cathy. Nor when they type in manually. All other members get tagged and notified just fine.

Cathy gets notified when a "watched topic" is replied to, and PMs.

Would you like to register and look around?
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Solved Re: One member not getting notifications

Post by skouliki January 12th 2020, 7:12 pm

is this set to yes in Cathy's profile

One member not getting notifications Scre1637
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Solved Re: One member not getting notifications

Post by Cathymc3 January 12th 2020, 7:14 pm

Yes Smile
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Solved Re: One member not getting notifications

Post by skouliki January 12th 2020, 7:15 pm

send me a test account by pm please 
thank you
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Solved Re: One member not getting notifications

Post by skouliki January 12th 2020, 7:32 pm

this was the mistake 
allow tags all members not only groups

One member not getting notifications Scre1638

i tag Cathy at the admin category area and the name was tagged
so check it yourself and let me know

if your request is complete, please mark it as solved
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Solved Re: One member not getting notifications

Post by Cathymc3 January 12th 2020, 8:02 pm

Thank you so much for solving my problem Smile
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Solved Re: One member not getting notifications

Post by skouliki January 12th 2020, 8:04 pm

my pleasure

Problem solved & topic archived.
Please read our forum rules: ESF General Rules
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