Storage space dropped to 20mb for no reason

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Solved Storage space dropped to 20mb for no reason

Post by roman.oxymoron on April 28th 2020, 11:50 am

Hi, our forum https://projecthospital.forumotion.com has paid premium package, but from no reason (no changes were made in settings, etc...) the storage space dropped to 20mb (should be 2GB). Could you help me please?

Storage space dropped to 20mb for no reason Captur19



Last edited by roman.oxymoron on April 30th 2020, 8:54 am; edited 1 time in total
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Solved Re: Storage space dropped to 20mb for no reason

Post by The Godfather on April 28th 2020, 12:09 pm

Hello,

The technical team will investigate as soon as possible because it seems to be really weird.

On my side, I don't see the same information (but only 1 Go and not 2 Go) :

Storage space dropped to 20mb for no reason 1go10
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Solved Re: Storage space dropped to 20mb for no reason

Post by roman.oxymoron on April 28th 2020, 12:15 pm

@The Godfather wrote:Hello,

The technical team will investigate as soon as possible because it seems to be really weird.

On my side, I don't see the same information (but only 1 Go and not 2 Go) :

Storage space dropped to 20mb for no reason 1go10

Thanks ... I forgot to mention that after this issue occurred, I increased the storage space manually (for some credits we had) to avoid problems with our users, but it didn't help either.
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Solved Re: Storage space dropped to 20mb for no reason

Post by roman.oxymoron on April 29th 2020, 2:18 pm

Hi, just a reminder ... it's more than 24h and we're still waiting for some help or solution ... we use the forum for support of our game and without attachments it's quite useless.
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Solved Re: Storage space dropped to 20mb for no reason

Post by jucarese on April 29th 2020, 2:38 pm

It gives them time, work from home now and everything goes slowly
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Solved Re: Storage space dropped to 20mb for no reason

Post by brandon_g on April 29th 2020, 8:54 pm

Also bare in mind they have many issues to look into across many forums, plus the development of new features, etc. And as Jucarese said they are working on a skeleton crew, which is working from home, so it things take a bit longer to get done sometimes.

We appreciate your patience Wink.

-Brandon
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Solved Re: Storage space dropped to 20mb for no reason

Post by roman.oxymoron on April 30th 2020, 8:56 am

Fixed ... thanks.
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Solved Re: Storage space dropped to 20mb for no reason

Post by skouliki on April 30th 2020, 9:34 am

Problem solved & topic archived.
Please read our forum rules: ESF General Rules
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