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Solved Need help with an error

Post by zerowing21 on May 26th 2020, 8:25 pm

Hello, I'm trying to solve an issue over on https://fusionfall7322.forumotion.com over in the admin panel that started just yesterday. The forum in question is one used for rping, but back to the issue at hand. After activating a number of new accounts yesterday, I was in user profiles in the inactive accounts section attempting to change the email of another account created, where I received error code #3M411.

I'm not sure what happened to give me this, but it happened between the activation of the other accounts yesterday and the creation of the new one while trying to change the email a little after 6PM EST. the email selection now autofills when you click off the box and of course the error occurs when changing the email at all. I've attempted to change the email both of firefox and chrome with the same result as well. I'm unsure if I did something while working on the other accounts or a glitch happened on your end to cause this. I would greatly appreciate an answer to this quandary. Thank you for your time.
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Solved Re: Need help with an error

Post by SLGray on May 26th 2020, 9:05 pm

So you were trying to change the email of an inactive account?  If yes, how did you do it?


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Need help with an error Ssshfm13

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Solved Re: Need help with an error

Post by zerowing21 on May 26th 2020, 9:13 pm

Yes it is the email of an inactive account that is created for NPC character purposes for our rp. The basic way we do it is go into admin panel, go to inactive users, go to the email part of the user profile, change it to the email that we use for npc accounts and then save, which has been the process for us for years. This is pretty much how any one would do it even for an active account. So this is the first time this issue has appeared of myself and the other admins and mods over there in 6ish years. This is also the first time the email autofill has shown up in the admin panel in the user profiles too.
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Solved Re: Need help with an error

Post by SLGray on May 26th 2020, 9:24 pm

Autofill?


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Solved Re: Need help with an error

Post by zerowing21 on May 26th 2020, 9:31 pm

For whatever reason the text box that is for the email section of the profile automatically fills in with the currently used email when nothing in the box when you click on the area next to the text box. That has never happened until yesterday and whenever I try to change the email to what we normally would use, we get the error code that I posted above.
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Solved Re: Need help with an error

Post by SLGray on May 26th 2020, 9:32 pm

Do you mean the profile in the AP?


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Solved Re: Need help with an error

Post by zerowing21 on May 26th 2020, 9:35 pm

Yup, the profile in the admin panel.
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Solved Re: Need help with an error

Post by mSyx on May 26th 2020, 9:35 pm

Hey there,
I've seen a post on the ForumActif (=~ french version of FM) help forums about an issue that seems to be yours aswell.

If your ACP page looks like this (especially the mail and password parts):
Need help with an error Firefo10

This is mostly because of a Firefox setting. Here's a translation from the french tutorial of the firefox offcial support website -the english version of it doesn't seem to exist:

  1. Click on the Need help with an error 12-11-20 Menu button and go into your Options
  2. Go in the Privacy & Security tab
  3. In the drop-down menu next to "Firefox will", under History; choose Use custom settings for history
  4. Uncheck the Remember search and form history option
  5. Close your about:preferences#privacy tab in order to save your changes
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Solved Re: Need help with an error

Post by SLGray on May 26th 2020, 9:38 pm

It will also do it if you save passwords and usernames in your browsers.


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Solved Re: Need help with an error

Post by skouliki on May 26th 2020, 9:41 pm

Hello

please read this tutorial ( from the French support) you can use a translator
Prevent Firefox from keeping form entries
https://forum.forumactif.com/t382288-empecher-firefox-de-conserver-les-saisies-des-formulaires

you have repeated an action a large number of times in a reduced period of time...
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Solved Re: Need help with an error

Post by zerowing21 on May 26th 2020, 9:58 pm

mSyx, while what your posted is not part of the issue since that has been occurring for quiet awhile and this is the first instance of this error 3M411. I however did what you suggested just by the off chance it might have helped and unfortunately it did nothing. This error is just not on firefox, but on chrome as well since I did try and change the email on that browser. However thank you for what you posted, it was worth the try.

I've been explicitly not saving passwords and user names on firefox at all.

So I may have activated too many accounts at once and the system gone haywire?
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Solved Re: Need help with an error

Post by mSyx on May 26th 2020, 10:03 pm

@zerowing21 wrote:mSyx, while what your posted is not part of the issue since that has been occurring for quiet awhile and this is the first instance of this error 3M411. I however did what you suggested just by the off chance it might have helped and unfortunately it did nothing. This error is just not on firefox, but on chrome as well since I did try and change the email on that browser. However thank you for what you posted, it was worth the try.

Well, it was worth trying on Firefox; could've worked and we would have tried something else on Chrome.
I believe I read somewhere that if you're doing what they consider a suspicious activity (flood, spam, or anything else) on a forum, something will add elements in front of mails (and sometimes passwords) to prevent data harvest (and potential hacking)
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Solved Re: Need help with an error

Post by zerowing21 on May 26th 2020, 10:13 pm

Hmmm, I've seen that extra layer of protection at least once in the last week, but i slowed down the adding of rp accounts cuz of it. Haven't seen much else. Maybe if I just leave the system alone for a few days it will work itself out?
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Solved Re: Need help with an error

Post by skouliki on May 26th 2020, 10:32 pm

A few hours and will be ok
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Solved Re: Need help with an error

Post by zerowing21 on May 26th 2020, 10:50 pm

Alright, then i'll leave it be for awhile and see what happens.
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Solved Re: Need help with an error

Post by JaneDoe on May 27th 2020, 11:15 pm

I recently had an issue of emails being encrypted in my ACP. Turned out that I had been to active in the Users profiles and it flagged up as suspicious behaviour, thus causing the encryption.

Anyway I had to stay out of my ACP for 24hrs before the email display reverted back to normal (I had tried it after 12 and it hadn't changed, so I then left it for 24). So I think how long it takes varies Smile
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Solved Re: Need help with an error

Post by zerowing21 on May 28th 2020, 2:37 am

That is what it seems to be Anji. Well that solves this issue and thank you all for the help.
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Solved Re: Need help with an error

Post by TheCrow on May 28th 2020, 8:10 am

Problem solved & topic archived.
Please read our forum rules: ESF General Rules
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