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Custom memberlist doesn't work

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Kiekie
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Solved Custom memberlist doesn't work

Post by Kiekie June 5th 2020, 9:45 pm

Technical Details


Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Google Chrome
Who the problem concerns : All members
When the problem appeared : A few weeks ago
Forum link : https://www.warriorcatsnl.com/memberlist

Description of problem

Hello,

We've been experiencing some problems with our custom memberlist and can't figure out why. It's been working fine sinds 2016 and as of a few weeks ago members started to report problems with the avatars not showing up.

This problems seems to be happening most in Google Chrome, but also has been reported with Firefox.
I've let them try removing cookies and disabling adblocker, but that doesn't seem to be the culprit of this problem.

I hope someone can help us out with this! C:



Last edited by Kiekie on June 11th 2020, 5:54 pm; edited 1 time in total
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Solved Re: Custom memberlist doesn't work

Post by skouliki June 5th 2020, 10:02 pm

hello

are the avatars uploaded with servimg?

i can see them but they are loading very slowly

Custom memberlist doesn't work Scre1912
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Solved Re: Custom memberlist doesn't work

Post by Kiekie June 5th 2020, 10:26 pm

Not all of them are! Some are external discord links, some are from other hosting parties. Weird thing is is that they all work fine on the rest of the forum, only the memberlist acts up.

I could see them on Chrome too for a while but when I reloaded my cache it was gone again.
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Solved Re: Custom memberlist doesn't work

Post by mSyx June 6th 2020, 12:02 am

Oy,
They're also all loading for me; could be faster, but itsn't that slow either.

Are you loading avatars with scripts or the basic php var? ({memberrow.AVATAR_IMG})
If you're not using any script to load them, I don't think there's much you can do.

The only thing I'm thinking about would be to reduce the number of members shown per page.
If you wanna give it a try:

Admin Panel » General » Messages and emails: Configuration » Topics: Topics per page

Custom memberlist doesn't work Screenshot-85

By reducing the value, less threads per page will be shown; but it also applies to memberlist (I'm almost certain about this).
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Solved Re: Custom memberlist doesn't work

Post by JaneDoe June 6th 2020, 12:12 am

mSyx wrote:
.....By reducing the value, less threads per page will be shown; but it also applies to memberlist (I'm almost certain about this).
.
It is definitely the case for me on my forum Very Happy
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Solved Re: Custom memberlist doesn't work

Post by Ape June 6th 2020, 1:50 am

It looks to me that JavaScript crash on some browsers.

Sadly this could be a thing to happen to all forums in the end. Thanks to some browser updates things need a small change in the codes used.

As we have not added this our self there is not a lot we can do.
You could ask the member who helped you make the code and see if they can help fix the script.


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Solved Re: Custom memberlist doesn't work

Post by TheCrow June 6th 2020, 6:21 am

For what is worth, I think doing such a page using JavaScript is wrong. Because you have avatars from different places, I think you should do this page via the templates. There there are everything you need to do this without the need of JS. Lastly, the avatars showing slow is not the case for the js but the host of the images. If the host rejects your site or rejects images exported from their site or applications that may be the reason of the slowdown. My honest opinion is letting your members know that they should upload their avatar to ServImg to avoid these avatar slowdowns.

Regards,
TC.


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Solved Re: Custom memberlist doesn't work

Post by Kiekie June 6th 2020, 3:01 pm

We have a custom template for the memberlist. We do use the {memberrow.AVATAR_IMG} to load them into the page. I don't think the external hosting is really an issue, because it does work for some of our other members.

As far as I can see we don't use any Javascript to call the avatars or other coding. It's just the standard PHP vars mixed with HTML. I don't know if coding a new memberlist template would work?
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Solved Re: Custom memberlist doesn't work

Post by mSyx June 7th 2020, 8:30 pm

@Kiekie Can we see the template? You can put it between hide tags if you don't want everyone to access it.
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Solved Re: Custom memberlist doesn't work

Post by Kiekie June 10th 2020, 5:23 pm

Yeah sure, here is the template!

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Solved Re: Custom memberlist doesn't work

Post by mSyx June 11th 2020, 2:01 pm

Well, you're just using default FA variables and some additional CSS for your custom HTML. I don't believe redoing it all or doing a new one would change anything.

I doubt this will do anything, but this part:
Code:
<div id="memhover" onclick="">

You can remove the onclick which seems to be unused.

The best solution I can think of is this one I told you about earlier:
mSyx wrote:The only thing I'm thinking about would be to reduce the number of members shown per page.
If you wanna give it a try:

Admin Panel » General » Messages and emails: Configuration » Topics: Topics per page

Custom memberlist doesn't work Screenshot-85

By reducing the value, less threads per page will be shown; but it also applies to memberlist (I'm almost certain about this).

edit: you could maybe try using lazyload; it's used on AwesomeBB (I think, or ModernBB) and it helps loading images when there are lots of them.
https://github.com/tuupola/lazyload
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Solved Re: Custom memberlist doesn't work

Post by Kiekie June 11th 2020, 5:14 pm

Hey! Thanks for all the tips!

I've tried them all. Installed lazyload, implemented it and reduced the topics shown per page but it doesn't seem to help any bit. The memberlist in indeed reduced with members showing on it, but people stil can't see their avatars showing up there.
I don't know what else there is to try. :c
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Solved Re: Custom memberlist doesn't work

Post by Kiekie June 11th 2020, 5:53 pm

It's solved now!! Thank you all so much for the help!
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Solved Re: Custom memberlist doesn't work

Post by mSyx June 11th 2020, 7:41 pm

Kiekie wrote:It's solved now!! Thank you all so much for the help!

May we know the solution you've found?
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Solved Re: Custom memberlist doesn't work

Post by skouliki June 13th 2020, 1:05 pm

Problem solved & topic archived.
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