Maintenances are getting out of hand

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Solved Maintenances are getting out of hand

Post by Tonight on July 27th 2020, 3:50 pm

Hello

In recent months something has happened with server maintenance processes, as nowadays it is happening multiple times a week and sometimes for nearly 30-60 minutes. In a larger forum that is not acceptable, as basically 24/7 someone is online and they are disappointed.

Why is it happening so often? Why is it happening on „prime time“ in Europe (afternoon)?
Shouldn’t there be a specific time for that, so users can have a warning, and not at random times like it currently is?

Best regards
Tonight


Last edited by Tonight on July 27th 2020, 5:23 pm; edited 1 time in total
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Solved Re: Maintenances are getting out of hand

Post by skouliki on July 27th 2020, 4:03 pm

Hello

Checkout our Facebook: https://www.facebook.com/forumotionpage
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Solved Re: Maintenances are getting out of hand

Post by Ape on July 27th 2020, 4:28 pm

Hello @Tonight .

I am sorry we are having lot's of down time right now.
I will try and tell you what our problem is right now, We are having some manger upgrades to our servers (adding new SSD's to them)

We did not think we would have a server crash when this work was done none of the down time was even planed it just become a problem at that time.

Our team are working hard to keep this down time to a minimum but sometimes things go wrong and we try and fix this as soon as we can.

Also some of our team are still working from home and are only called in when things go wrong.

Yesterday was a big problem and our team was on it as soon as they could.
I understand your frustration when you and your members can not get on to your forum and if we could have stopped this then we would have done.

We hope this work will not give any more problems but we can not say we may run in to more down time.

Lets hope the new SSD's will make our systems much better and faster service to you and your forums.

Thank you for your time and understanding.


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Solved Re: Maintenances are getting out of hand

Post by Tonight on July 27th 2020, 5:22 pm

Thank you guys for the information.
Wasn't following FM's Facebook page before, therefore thought that people were awfully quiet about these issues.

Good luck with the upgrades. Smile
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Solved Re: Maintenances are getting out of hand

Post by Ape on July 27th 2020, 5:40 pm

You are so welcome @Tonight , Again we are sorry for the down time and we hope now things will be much better.

Please have a safe week and thank you for your understanding.

From all of us at Forumotion God bless
Problem solved & topic archived.
Please read our forum rules: ESF General Rules


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