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Problem with advance package

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Solved Problem with advance package

Post by Tim Fortner August 7th 2020, 6:17 am

I'm having this problem again. Site says I am using the free version of forumotion. My credit card was charged a week or so ago. I paid for the advance package with ads removed for members. This is on auto renew each month..
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Solved Re: Problem with advance package

Post by The Godfather August 7th 2020, 9:10 am

Hello,

The technical team will work on your problem with advanced package today.
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Solved Re: Problem with advance package

Post by Ape August 7th 2020, 4:31 pm

I got a Pm from this member @The godfather

As you are dealing with it here I will delete my PM to the member.


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Solved Re: Problem with advance package

Post by The Godfather August 7th 2020, 6:05 pm

Hello,

The "Advanced" package is well renewed on your forum now but you didn't remove the ads for members with the last renews. The option to disable ads is not active with your current package:

Problem with advance package Credd10

I saw you paid for " Disabling ads for members and guests" in October 2019 but it was not the case the last months (you can access Panel Administration > Misc > Credits management > History).

So you have to renew the "Ads" option in "Spend credits":

Problem with advance package Renew10

Please, let me know if you have questions.
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Solved Re: Problem with advance package

Post by SLGray August 7th 2020, 8:16 pm

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules:  ESF General Rules


Problem with advance package Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: Problem with advance package

Post by Tim Fortner August 7th 2020, 9:03 pm

If the ads removal is not included with the advance package, Why have I been charged for that? This same problem happened back in Nov 2019 causing me to pay extra for a month for ad free. I'm pretty sure I had the check box marked for ad free within the advanced package. I just paid 300 credits for ad free again today.
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Solved Re: Problem with advance package

Post by SLGray August 7th 2020, 9:18 pm

Well, were there ads after November until now?


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Solved Re: Problem with advance package

Post by Tim Fortner August 8th 2020, 1:42 am

No there were not ads after November. Whatever happened to cause the site to default to the free forum caused the problem. I'll take care of it Oct 3rd when the ads i just bought today expire. I'll stop the auto renew that month and select the advance + ad free at that time. I Just want you guys to be aware that there is a problem. You can mark this as solved..Thanks..
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Solved Re: Problem with advance package

Post by skouliki August 8th 2020, 3:03 am

Problem solved & topic archived.
Please read our forum rules: ESF General Rules
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