Can't access my forum

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Solved Can't access my forum

Post by Samael17 on August 19th 2020, 12:23 pm

Hi
I created a forum some years ago and after the community wilted I stopped regularly checking in on it.
I recently found the link and attempted to sign in but I couldn't recall my password. I've seen that it's been filled with spam bots and I want to clean things up.
I attempted to do a password reset but got this message "The security 'Disallow admin to send new password' is active in Admin Panel > General Admin > Security"
Tried to sign in using the Founders tool but I can't recall the password for it


Last edited by Samael17 on August 20th 2020, 12:48 am; edited 1 time in total
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Solved Re: Can't access my forum

Post by ChanelW on August 19th 2020, 4:11 pm

Good afternoon,

If you have lost the password to login the founder's tools, please send the following information by private message to one of the Forumotion staff members indicated at the end of this guide:

The URL of your forum:
The email of foundation: (if you can't remember, give us a list of potential email addresses)
I also lost the password of the founder account on the forum: YES - NO

Please private message this information to one of the following: @APE @SLGray @Skouliki @Brandon_g

Best of lucking getting back into your forum,
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Solved Re: Can't access my forum

Post by Ape on August 19th 2020, 7:14 pm

Hello @Samael17 if you have not already sent a PM to a staff member please PM me the following.

Email address used to make the account
URL of your forum.
Username of founders account used.

I will then help you more.

Regards.

Ape.


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Solved Re: Can't access my forum

Post by brandon_g on August 19th 2020, 10:36 pm

I have received and replied to your pm.

This is being handled via pm.

-Brandon


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Solved Re: Can't access my forum

Post by brandon_g on August 20th 2020, 1:42 am

Problem solved & topic archived.
Please read our forum rules: ESF General Rules


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