Forum name and https

[Alenet]

I put my forum address as specified. The forum is hosting as tesreloaded.forumotion.com. I set the name to www.tesreloaded.com (i own tesreloaded.com).
Firefox says that the certificate (https) is not valid and i cannot access the page.

In addition, Google indexed it as tesreloaded.com (without the www), because on Proboards (it was hosted there) i was able to access with www or without www, if i add tesreloaded.com to the DNS, how can i bind it to the forum (because as i see i can specify only one name in the admin panel, now it is set to www.tesreloaded.com)?

I am not a newbie, i am a professional developer and i develop web software from 20 years, so you can answer like a developer.

Please tell me how to solve, i have over 5000 visit per day on the forum.

[skouliki]

hello

Did you get the custom domain after you got the ssl certificate? If so, that could be the problem, as the certificate is registered under the free domain and not the custom domain, thus creating an error..

[Alenet]

The domain is mine. I didnt buy it on your forum. I own tesreloaded.com from several years. I simply added it to the "personalized domain" section and i provided to change the DNS. I supposed the certificate is included in the premium package and it was built when i attach the domain.

I must use my domain name (tesreloaded.com).

I didnt get any certificate.

So, how to solve? What have i to do?

[skouliki]

is this activated ?

[Alenet]

I dont have the SSL Certificate section!!

That is what i see (attachments).

[Ape]

You already have a HTTPS address >> https://www.tesreloaded.com
Did you go over your forum and change all the links and images that have the HTTP address to HTTPS ? and have to got any JavaScripts / CSS with HTTP addresses in them

[Ape]

The topic was posted in the wrong section, so I have moved it to the correct section. Please read our forum rules:  ESF General Rules

 EDIT: I see by my tools your problem was reported already by one of our team from some other support forum. @mattiades

[Alenet]

Yes, i reported that also in my native language (Italian) because i thought i was not able to explain it in English.

As i see Mattia answered there is a problem on the certificate you generated/linked and a technician is required to solve the problem.

As you can see here: screenshot

the certificate attached to the domain is wrong: i need a certificate linked to tesreloaded.com while the admin panel left me to add the custom domain but the certificate is not correct.

So we have to wait that the technicians solve it.
I dont know what happened, i didnt ask for the certificate. I thought it was auto-generated when i connected the domain.

Please solve asap because i have over 10k users and 5k visits per day and this is a bad problem.

[Ape]

@Alenet you should not ever use more then one support forum for your problems this is why thing get messed up you should use the support forum of your own native language.

As this is already on some other forum and you have got a reply and it is getting seen to I will close this case on the English support.

Please DON'T use more then one support forum for the same problem.
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