Email Problems Again

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Solved Email Problems Again

Post by Zeta on November 1st 2020, 12:58 pm

This problem seems to be happening again. I've had people who are already members of one of my forums telling me they couldn't join another when they tried today because it says their email is invalid. Friends have tried creating forums and told their email is invalid and some that already have forums have told me that potential members there are having the issue. All with the same providers mentioned in the previous topic. This is kind of a huge problem since most people I know use those providers.
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Solved Re: Email Problems Again

Post by Ape on November 1st 2020, 5:14 pm

Hello @Zeta can you please PM me the Email addresses that are a problem it may be they are blocked again.

Most of the time our system will block Email addresses that have been used for spam a lot. this can be gave to us by a world wide system of spam Account's.


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Solved Re: Email Problems Again

Post by Zeta on November 1st 2020, 11:18 pm

@Ape wrote:Hello @Zeta can you please PM me the Email addresses that are a problem it may be they are blocked again.

Most of the time our system will block Email addresses that have been used for spam a lot. this can be gave to us by a world wide system of spam Account's.
It's exactly like last time. I've been having my members test just like last time and we've got a more than a hundred affected users. I expect many more as more members see the topics and test the issue. It seems to be all emails from those same providers as last time, not just specific users. Sending you a list of every email affected on my forums, those I'm a staff member at, and those my friends run since they can't join here to make their own topics because of this issue are definitely going to exceed the forumotion character limit.
Worse yet, this is happening during one our forums' busy times of the year, as most holidays are due to special holiday roleplay events, and we're having to delay our Halloween rp events because many interested parties can't join to participate.
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Solved Re: Email Problems Again

Post by brandon_g on November 1st 2020, 11:25 pm

Hello,

So is it the same 3 providers as last time (mail, gmx and yandex)? If so, I can go ahead and submit a ticket asking the team if they can unblock it again. If there are any other providers with the issue please let me know before I submit the ticket.

Thanks,
-Brandon


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Solved Re: Email Problems Again

Post by SLGray on November 1st 2020, 11:28 pm

Maybe it would help if you have those affected users come here and post in this topic,


Last edited by SLGray on November 1st 2020, 11:33 pm; edited 1 time in total


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Solved Re: Email Problems Again

Post by brandon_g on November 1st 2020, 11:31 pm

@SLGray, I dealt with his issue last time, it was an issue where certain providers got auto flagged by our spam system for high spam usage. All I need is the affected providers and then I put in a ticket for head office to deal with it. Wink

I also anticipate this will be a yearly issue, since the same email providers will just be flagged again since they apparently get used a lot by spammers. Email Problems Again Mouais


Last edited by brandon_g on November 1st 2020, 11:34 pm; edited 1 time in total


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Solved Re: Email Problems Again

Post by SLGray on November 1st 2020, 11:33 pm

Ok.  I will let you deal with it.


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Solved Re: Email Problems Again

Post by Zeta on November 2nd 2020, 2:09 am

@brandon_g wrote:Hello,

So is it the same 3 providers as last time (mail, gmx and yandex)? If so, I can go ahead and submit a ticket asking the team if they can unblock it again. If there are any other providers with the issue please let me know before I submit the ticket.

Thanks,
-Brandon
Those are the only three I know of that are having problems. Those are the only three providers my members, my friends and myself are using so they're the only ones I can ask that they test. Thank you for helping with this again.
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Solved Re: Email Problems Again

Post by brandon_g on November 2nd 2020, 2:27 am

I have made a ticket for you. I or another staff member will let you know when we have more information on this.

-Brandon


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Solved Re: Email Problems Again

Post by Zeta on November 7th 2020, 1:14 am

@brandon_g wrote:I have made a ticket for you. I or another staff member will let you know when we have more information on this.

-Brandon
Any news yet?
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Solved Re: Email Problems Again

Post by Ape on November 7th 2020, 2:11 pm

Hello @Zeta

The ticket is now marked as In Progress this means our team have sent this to our tech team where they will look in to it and get back to brandon_g as soon as they get news.

Sorry for the delay.

Regards.

Ape and the Forumotion Team


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Solved Re: Email Problems Again

Post by brandon_g on November 7th 2020, 11:44 pm

Hello @Zeta,

As Ape said, the ticket has seen by the team and they have said they are going to work on it. That is all the information I have at this time.

I will keep you updated.

-Brandon


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Solved Re: Email Problems Again

Post by brandon_g on November 19th 2020, 7:14 pm

@Zeta

Is this problem still ongoing for you? I am still awaiting a further update on the ticket. I have asked for one.

-Brandon


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Solved Re: Email Problems Again

Post by Zeta on December 1st 2020, 4:09 am

@brandon_g wrote:@Zeta

Is this problem still ongoing for you? I am still awaiting a further update on the ticket. I have asked for one.

-Brandon
I've not gotten any complaints recently, so it's probably ok? I guess they either fixed it or it fixed itself, as problems are occasionally wont to do?
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Solved Re: Email Problems Again

Post by Ape on December 1st 2020, 5:23 pm

What we could do is close this case but if it was to come back we can reopen it for you this can be done by sending a PM to any staff member.


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Solved Re: Email Problems Again

Post by brandon_g on December 5th 2020, 6:34 pm

Ok thanks Zeta.

I will go ahead and mark this solved for now then and archive it. If your users encounter any problems in the near future, feel free to pm me or another staff member and we can re open this topic for you Wink.


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