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Solved Unable to Log In

Post by timberella November 29th 2020, 4:24 am

I just published a change to a template at my group to change the sound for the Sound Notification. As soon I published the change, the group became unaccessible to me and every other member. I made the change to the sound like I always do, but I must have done something wrong.

My group is https://escapefromreality.forumotion.co.uk (phpbb3)

I can NOT log in to make any changes.

Can someone please help?!


Last edited by timberella on November 29th 2020, 7:03 am; edited 1 time in total
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Solved Re: Unable to Log In

Post by SLGray November 29th 2020, 5:20 am

Ok, I see what you mean.  Go here and directly connect to your AP:  https://www.forumotion.com/login
Delete the modified template.


Last edited by SLGray on November 29th 2020, 5:27 am; edited 1 time in total


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Solved Re: Unable to Log In

Post by timberella November 29th 2020, 5:24 am

@SLGray, thank you, I tried that but I must not have the correct founder password. Any suggestions?
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Solved Re: Unable to Log In

Post by SLGray November 29th 2020, 5:27 am

It is the password when you created the forum.


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Solved Re: Unable to Log In

Post by timberella November 29th 2020, 5:31 am

@SLGray, no, it's not the same password. I didn't create the forum, I just have access to to the AP to make changes to the templates when needed.

Is there a way for you to see who the "founder" is? The owner said she's not sure if she's the founder or not.
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Solved Re: Unable to Log In

Post by SLGray November 29th 2020, 5:32 am

If you are not using the founder's account, you can not see the templates.


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Solved Re: Unable to Log In

Post by timberella November 29th 2020, 5:34 am

Okay, then I do have the password, but it's not working.

It worked when I signed in as Admin, then made the change to the template and published the template. After that I signed out and then I (and everyone else) was unable to log in.
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Solved Re: Unable to Log In

Post by SLGray November 29th 2020, 5:36 am

If you are not the founder, how did you gain access to the account?


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Solved Re: Unable to Log In

Post by timberella November 29th 2020, 5:37 am

The owner gave me the password so that I could make template changes.
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Solved Re: Unable to Log In

Post by SLGray November 29th 2020, 5:38 am

You will need to contact the founder then.


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Solved Re: Unable to Log In

Post by timberella November 29th 2020, 5:38 am

She tried the same log in procedure that I did and couldn't get access either.
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Solved Re: Unable to Log In

Post by SLGray November 29th 2020, 5:42 am

You mean with the forum's utilities?  Are you using the forum's link and password?


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Solved Re: Unable to Log In

Post by timberella November 29th 2020, 5:44 am

On this page: https://www.forumotion.com/login

I typed the group address: https://escapefromreality.forumotion.co.uk

and the admin password.

I received this message: "You have specified an incorrect login or an invalid founder password"
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Solved Re: Unable to Log In

Post by SLGray November 29th 2020, 5:46 am

If the founder changed the password for the founder's account on the forum after creating the forum, it does not change it in the utilities.  Also that applies to the  creation email.


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Solved Re: Unable to Log In

Post by timberella November 29th 2020, 5:48 am

Is there a way for you to find out the name of the founder to see if it's the same name as the "owner".
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Solved Re: Unable to Log In

Post by SLGray November 29th 2020, 5:53 am

The founder will need to come here and ask for help.


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Solved Re: Unable to Log In

Post by timberella November 29th 2020, 5:54 am

Okay, thank you, I'll pass that info to her.
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Solved Re: Unable to Log In

Post by kathyfrances November 29th 2020, 6:52 am

Got it, thanks for your help!!

Kathyfrances (founder)
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Solved Re: Unable to Log In

Post by skouliki November 29th 2020, 11:56 am

Problem solved & topic archived.
Please read our forum rules: ESF General Rules
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