Trying to delete forum...?

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Solved Trying to delete forum...?

Post by JennyorAlice January 28th 2021, 3:55 pm

Okay. I was trying to delete my forum but it won't let me (I am the founder). I went to the admin panel to start the deletion process like you're suppose to. I got the e-mail with the link to complete the process. When I click on the link in the e-mail, it just takes me back the the admin panel for the forum and doesn't complete the deletion process. Am I doing something wrong here?


Last edited by JennyorAlice on February 4th 2021, 10:09 am; edited 1 time in total
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Solved Re: Trying to delete forum...?

Post by brandon_g January 28th 2021, 4:02 pm

Hello,

Are you keeping the admin panel open while your clicking the link in the e-mail? You have to keep the admin panel open on the page where it tells you to check your e-mail, while you click the link in the e-mail or the process will not work.

-Brandon


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Solved Re: Trying to delete forum...?

Post by JennyorAlice January 28th 2021, 10:29 pm

@brandon_g wrote:Hello,

Are you keeping the admin panel open while your clicking the link in the e-mail? You have to keep the admin panel open on the page where it tells you to check your e-mail, while you click the link in the e-mail or the process will not work.

-Brandon

Yes, I am leaving the admin panel open while I do this. When I click on the link in the e-mail, it opens up another tap with the main page on my admin panel.
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Solved Re: Trying to delete forum...?

Post by SLGray January 28th 2021, 10:32 pm

What is the link to the forum you are trying to delete?


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Solved Re: Trying to delete forum...?

Post by JennyorAlice January 29th 2021, 2:40 am

@SLGray wrote:What is the link to the forum you are trying to delete?

You can find it here.
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Solved Re: Trying to delete forum...?

Post by SLGray January 29th 2021, 6:53 am

Are you checking the correct email?  You usually get 2.


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Solved Re: Trying to delete forum...?

Post by JennyorAlice January 29th 2021, 6:43 pm

@SLGray wrote:Are you checking the correct email?  You usually get 2.

Yes. Neither e-mail is working.
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Solved Re: Trying to delete forum...?

Post by Joost January 29th 2021, 6:55 pm

@JennyorAlice wrote:Yes. Neither e-mail is working.

Try again on your Administration Panel on the Forum Deletion page.
Write in the red form the text in capslock
Code:
DELETE
and click on the red delete button. And check your email. Smile
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Solved Re: Trying to delete forum...?

Post by JennyorAlice January 30th 2021, 12:47 am

@Joost wrote:
@JennyorAlice wrote:Yes. Neither e-mail is working.

Try again on your Administration Panel on the Forum Deletion page.
Write in the red form the text in capslock
Code:
DELETE
and click on the red delete button. And check your email. Smile

I did that. It's doing the same thing that I listed in the original post.
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Solved Re: Trying to delete forum...?

Post by brandon_g January 30th 2021, 1:15 am

I could put a ticket in asking our team to manually do the deletion for you if you like, but the ticket would not be seen until at least Monday.


Last edited by brandon_g on January 30th 2021, 4:30 am; edited 2 times in total


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Solved Re: Trying to delete forum...?

Post by JennyorAlice January 30th 2021, 2:43 am

@brandon_g wrote:I could put a ticket in asking our team to manually do the deletion for you if you like, but the ticket would not be seen until at least Monday.

That would be fine. Can you please put in a ticket for me?
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Solved Re: Trying to delete forum...?

Post by brandon_g January 30th 2021, 2:30 pm

I can do this for you, but first could you send via pm the email used to make the forum? For verification purposes.

-Brandon


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Solved Re: Trying to delete forum...?

Post by JennyorAlice January 30th 2021, 5:24 pm

@brandon_g wrote:I can do this for you, but first could you send via pm the email used to make the forum? For verification purposes.

-Brandon

Okay. I sent that PM to you.
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Solved Re: Trying to delete forum...?

Post by brandon_g January 30th 2021, 6:55 pm

PM received and ticket made. I will keep you updated on the status of it.


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Solved Re: Trying to delete forum...?

Post by JennyorAlice February 4th 2021, 10:08 am

@brandon_g

I think they got it because the forum has been deleted. Thank you for your help, brandon_g! I'm going to go ahead and mark this as solved.
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Solved Re: Trying to delete forum...?

Post by skouliki February 4th 2021, 11:40 am

Problem solved & topic archived.
Please read our forum rules: ESF General Rules
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