New Embed Facebook

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Solved New Embed Facebook

Post by Terminator44 April 30th 2021, 3:35 pm

I just want to point out that the new embed for facebook works only for a a day or two. It works great on the initial post. You will see a blank post after a day or two.

I needed to remove all embeded facebook post on my forum

https://cvdbsf.forumotion.com/


Last edited by Terminator44 on April 30th 2021, 8:11 pm; edited 1 time in total
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Solved Re: New Embed Facebook

Post by Ape April 30th 2021, 3:58 pm

Thank you for reporting this bug to us I will make a ticket to our Tech team and get back to you.

Please can we have the URL of your forum and a link to a post with the problem so we can run some tests on that post to see the problem Wink

Regards.

Ape.


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Solved Re: New Embed Facebook

Post by The Godfather April 30th 2021, 4:06 pm

Hello,

@Terminator44 wrote:I just want to point out that the new embed for facebook works only for a a day or two. It works great on the initial post. You will see a blank post after a day or two.

I needed to remove all embeded facebook post on my forum



We need an example in order to verify this issue. Please provide us an URL of one of your topic which includes Facebook embeds.

Edit: I found this topic https://cvdbsf.forumotion.com/t1961p480-stored1#26388 ! The team will work on it next week in order to try to fix it Wink
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Solved Re: New Embed Facebook

Post by skouliki April 30th 2021, 6:47 pm

Please don't use bold or color and keep to the default text. This is reserved for the staff for moderation. Thank you.
Please read our forum rules: ESF General Rules
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Solved Re: New Embed Facebook

Post by Terminator44 April 30th 2021, 8:13 pm

@skouliki wrote:
Please don't use bold or color and keep to the default text. This is reserved for the staff for moderation. Thank you.
Please read our forum rules: ESF General Rules

My apologies...I edited my post to reflect your reminder.
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Solved Re: New Embed Facebook

Post by Ape May 4th 2021, 5:37 pm

Hello @Terminator44

Can you please test this again and get back to us in 2 or 3 days and let us know if you still have the same problem?
Also please don't remove the post if it goes missing just link us to the forum post so we can run tests from our end.

Regards.

Ape.


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Solved Re: New Embed Facebook

Post by Terminator44 May 5th 2021, 11:36 am

Good day Ape,

The Embed Facebook post from my initial post here of April 30th was fixed on May 03.
As of today all those post are still working.

I did a test of new Embed Facebook post on May 03.
As of today all those post are still working.

Both the initial Embed Facebook post, and the new test Embed Facebook post can be seen here: https://cvdbsf.forumotion.com/t1961p480-stored1

I would like to thank you, and your team for the quick response in handling, and fixing this issue!

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Solved Re: New Embed Facebook

Post by The Godfather May 5th 2021, 1:41 pm

Hello,

@Terminator44 wrote:I would like to thank you, and your team for the quick response in handling, and fixing this issue!

To be honest, we have done absolutely nothing. The technical team wanted to start work on this issue on Monday morning but saw that everything was working fine without having done anything.

The bug probably came from Facebook New Embed Facebook 1f605
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Solved Re: New Embed Facebook

Post by Ape May 5th 2021, 9:34 pm

If it's ok with you I will mark this as solved for now but IF it happens again please PM a staff member with a link to this topic and they will reopen it for you and we will look at it again.

Best regards and Please keep safe and well.

Ape.
Problem solved & topic archived.
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