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Can't create forum - (email) belongs to existing account

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Solved Can't create forum - (email) belongs to existing account

Post by spiltmycola August 30th 2021, 10:18 am

Hi,


I tried to create a forum but I get the message: Sorry, it looks like (email) belongs to an existing account.

I try creating a new email on the same email domain and i get the same error message.

How can I create my forum?


Thanks in advance!


Last edited by spiltmycola on August 31st 2021, 4:16 am; edited 1 time in total
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Solved Re: Can't create forum - (email) belongs to existing account

Post by The Godfather August 30th 2021, 10:41 am

Hello,

From memory, this error is also returned in the case of an e-mail provider banned from our service. If you are using an email address that is not allowed to be emailed, you will get this error.

What is the e-mail provider for your email here?
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Solved Re: Can't create forum - (email) belongs to existing account

Post by spiltmycola August 30th 2021, 10:43 am

Hi,

It's a private domain: bluesat.com.au
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Solved Re: Can't create forum - (email) belongs to existing account

Post by Joost August 30th 2021, 11:51 am

spiltmycola wrote:Hi,

It's a private domain: bluesat.com.au

Hi, Hello

Maybe can you better use a Outlook or Gmail email address , i think that your private email address not working on our service. Wink

Regards, Joost
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Solved Re: Can't create forum - (email) belongs to existing account

Post by Ape August 30th 2021, 3:56 pm

spiltmycola wrote:Hi,

It's a private domain: bluesat.com.au

Sadly that address is not known to our system so it blocks it.
You should always use more common Email hosts like Gmail, Outlook, Hotmail, live and Yahoo,

The problem is our system bans hosts that not always used world wide. We also get a list of black listed Email addresses that we have no control over this is added to keep our systems safe.

Regards.

Ape.


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Solved Re: Can't create forum - (email) belongs to existing account

Post by SLGray August 30th 2021, 8:30 pm

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules:  ESF General Rules


Can't create forum - (email) belongs to existing account Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: Can't create forum - (email) belongs to existing account

Post by spiltmycola August 31st 2021, 4:16 am

I made a new gmail and it worked.

Thanks for the help, everyone!
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Solved Re: Can't create forum - (email) belongs to existing account

Post by SLGray August 31st 2021, 6:54 am

You're welcome.
Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


Can't create forum - (email) belongs to existing account Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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