I cant log into my admin account

I cant log into my admin account on my forum, also founders tools wont let me log in, please help what do I do? it wont let me reset passwords for admin accounts.
Here is the forum: https://brick-centre.forumotion.com/ that im trying to log into

Hi:
If you have lost the password to login the founder's tools, please send the following information by private message to one of the Forumotion staff members indicated at the end of this guide:

• The URL of your forum:
  
• The email of foundation: (if you can't remember, give us a list of potential email addresses)
  
• I also lost the password of the founder account on the forum: YES - NO
  
• Forumotion staff members that manage password problems: @SLGray @APE @brandon_g @TheCrow and @skouliki
  

jucarese wrote:Hi:
If you have lost the password to login the founder's tools, please send the following information by private message to one of the Forumotion staff members indicated at the end of this guide:

• The URL of your forum:
  
• The email of foundation: (if you can't remember, give us a list of potential email addresses)
  
• I also lost the password of the founder account on the forum: YES - NO
  
• Forumotion staff members that manage password problems: @SLGray @APE @brandon_g @TheCrow and @skouliki
  

I have lost the login of BOTH.

Dear @Alex99

as jucarese told you, send those information to a staff member and they will send you a new password at the foundation email

If you lost the password and also do not have access to the foundation email, well that's a problem because there isn't a way to confirm that you are the real founder.

Niko wrote:Dear @Alex99

as jucarese told you, send those information to a staff member and they will send you a new password at the foundation email

If you lost the password and also do not have access to the foundation email, well that's a problem because there isn't a way to confirm that you are the real founder.

I'm guessing you ignored my message?
I already sent this information to a staff member.

Niko wrote:Dear @Alex99

as jucarese told you, send those information to a staff member and they will send you a new password at the foundation email

If you lost the password and also do not have access to the foundation email, well that's a problem because there isn't a way to confirm that you are the real founder.

whats the foundation email?

@Alex99 it is the email you used to create your forum

It is usually the email you also have for your admin account on your forum, and the email you can use to access the foundation tools

Niko wrote:@Alex99 it is the email you used to create your forum

It is usually the email you also have for your admin account on your forum, and the email you can use to access the foundation tools

ah aight

Niko wrote:Dear @Alex99

as jucarese told you, send those information to a staff member and they will send you a new password at the foundation email

If you lost the password and also do not have access to the foundation email, well that's a problem because there isn't a way to confirm that you are the real founder.

but i send an information to the sstaff member on the website, not through email

@Alex99 no one said to contact anyone via email

Have you contacted ONE staff member providing the information that Jucarese pointed you out? If yes, just wait for a reply from the staff member you contacted by private message.

For more information you can refer to the password recovery tutorial: https://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password

The topic was posted in the wrong section, so I have moved it to the correct section. Please read our forum rules:  ESF General Rules

Please be patient.  When the staff member is online, he/she will see your private message.  The staff is not online all the time.

Hello

If you want you can send me the informational only by private message
If you have already send the information to another staff member then please ignore my post

Note : it is better to edit your post instead of double posting

Niko wrote:@Alex99 no one said to contact anyone via email

Have you contacted ONE staff member providing the information that Jucarese pointed you out? If yes, just wait for a reply from the staff member you contacted by private message.

For more information you can refer to the password recovery tutorial: https://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password

yes i have

Your PM has been received with thanks. Please read our forum rules: ESF General Rules

i received the pm but the information i will need despite the forum URL are

- email you used to create the forum
- founder's username

thank you i am waiting