Activation emails not sending

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Solved Activation emails not sending

Post by VYD001 January 8th 2022, 9:48 pm

I just opened my forum to a small set of people, and a lot of them have had trouble getting in since I need to manually activate their accounts. I find this strange because when I let my first admin in onto the forum, they didn't need me to activate their account.

In the admin panel, I have it set so that users can activate their account via e-mail, but for all members aside from the other admin, the e-mail didn't send.


Last edited by VYD001 on January 10th 2022, 6:48 am; edited 1 time in total
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Solved Re: Activation emails not sending

Post by skouliki January 8th 2022, 9:57 pm

Hello

Did those members check the spam folders?
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Solved Re: Activation emails not sending

Post by Niko January 8th 2022, 10:04 pm

Dear @VYD001

I registered on your forum and I also haven't received the confirmation email in a minute, as usually happens on all forumotion forum.
I've also checked the spam/junk folders, but nothing was there.

My guess could be that Google/Yahoo (the email provider or the user) may identify the email notification as spam/junk because of the forum title (test forum) which doesn't seem really reliable. Maybe try to remove the word "test" from your forum Wink

Of course, it may also be a problem on Forumotion-side, but for this I'll leave the floor to my colleagues from the staff :rose:


edit: after 8 minutes I received it successfully, and not in the spam/junk folder, but when I clicked on the verification link I got the following warning on the forum:
Sorry, but no such user exists.
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Solved Re: Activation emails not sending

Post by VYD001 January 8th 2022, 10:54 pm

@skouliki

Yes, when I asked those members if they had checked the spam section of their e-mail, and it wasn't there

@Niko

I see, the warning might've been because I verified you manually thinking you were one of the users I invited (Sorry ^^; )
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Solved Re: Activation emails not sending

Post by Niko January 8th 2022, 10:58 pm

@VYD001 oh yeah, that could be the case! Wink

In any case, I received the verification email - a bit late - but I received it. So probably it's a combination between the "test" keywork that google doesn't like + an high traffic at the moment in the mail-server.
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Solved Re: Activation emails not sending

Post by Ape January 9th 2022, 12:38 am

Hello I think i can help you here, 

When a member makes an account the Email is sent to a server the server then sends the Emails out in a batch. All Emails then go in to a list from top to bottom like a In tray.

If I remember right the news letters also are in that list of mails to go out so this can take a long time but most of the time you would get the Email within 40 minuets.

Note: some email host / providers take longer to receive our Emails from our servers. Yahoo, BT and AOL are listed as Email hosts that block some of our emails so we always tell members not to use them if they can help it.

The best ones to make an account with is #Live, #Outlook, #Hotmail, #Gmail


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Solved Re: Activation emails not sending

Post by Ape January 11th 2022, 6:40 pm

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


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