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The add icon missing in Categories and forums

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In progress The add icon missing in Categories and forums

Post by makemecrazy May 20th 2022, 9:45 am

Technical Details


Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Mozilla Firefox, Google Chrome
Screenshot of problem : https://servimg.com/view/19991209/157
Who the problem concerns : Yourself
When the problem appeared : Last year  
Forum link : https://download-heaven.forumotion.net/

Description of problem

Hi...
Last year end, I've notice in my Categories and forums, that I don't have any add, delete, or edit icon. I thought it was temporary, so I dint file any complain or problem, but recently when I want to add a new categories, it still does'nt appear.. What should I do?

Here I attached a screenshot of my Categories and forums  

The add icon missing in Categories and forums Captur10
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In progress Re: The add icon missing in Categories and forums

Post by SarkZKalie May 20th 2022, 11:17 am

Hello

Make sure you have a good internet connection to one of CDN for Font Awesome https://maxcdn.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css

Second, try to clear browser cache & cookies


The add icon missing in Categories and forums Sarkzk10
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In progress Re: The add icon missing in Categories and forums

Post by Ape May 20th 2022, 4:08 pm

Thank you for your report on this matter and welcome to the English Support forum. Shake

Sadly I do not seem to have the same problem all the icons are there like they should be.
The add icon missing in Categories and forums Captu558


Basic Troubleshooting:
The add icon missing in Categories and forums 1f6a9 Clear your browser cache. See how here.
Restart your modem / hub
Make sure your browser is updates.
Try some other browser to see if this has fixed the problem.

Please read our forum rules:  ESF General Rules


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In progress Re: The add icon missing in Categories and forums

Post by makemecrazy May 20th 2022, 5:55 pm

hi @SarkZKalie..

I did what you said, even clear browser cache & cookies.. But it still the same Sad Sad Sad Sad
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In progress Re: The add icon missing in Categories and forums

Post by skouliki May 20th 2022, 9:10 pm

hello

- is your browser updated?
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In progress Re: The add icon missing in Categories and forums

Post by SLGray May 20th 2022, 9:12 pm

Also does this happen on all devices?


The add icon missing in Categories and forums Slgray10

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In progress Re: The add icon missing in Categories and forums

Post by Ape May 20th 2022, 10:49 pm

Try and use some other browser other then chrome as Chrome almost always has problems with icons.


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In progress Re: The add icon missing in Categories and forums

Post by skouliki May 21st 2022, 8:12 am

the member said that this is happening with Mozilla and Chrome in the first post
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In progress Re: The add icon missing in Categories and forums

Post by makemecrazy May 21st 2022, 11:54 am

@skouliki
yes, my browser been update...

@SLGray
Yes, it also happen in my phone and my friends laptop.

@Ape
yes, I'm also using other web browser..

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In progress Re: The add icon missing in Categories and forums

Post by Ape May 21st 2022, 2:31 pm

What operating system are you using ?  Windows 8, 10, 11, Mac, Tablet, Phone, Other (Please tell us what one)
Where about's are you in the world?


Can you try and use a VPN on your browser to see if they come back
For firefox use this one https://addons.mozilla.org/en-GB/firefox/addon/touch-vpn/ don't worry you can remove it when you have tested it. It would only be a test to see if you are blocked on a server or from some one else we host things with.


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In progress Re: The add icon missing in Categories and forums

Post by SLGray May 21st 2022, 8:46 pm

So you have not tried on a PC?


The add icon missing in Categories and forums Slgray10

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In progress Re: The add icon missing in Categories and forums

Post by makemecrazy May 25th 2022, 10:12 pm

@Ape
I'm using window 10...

@SLGray
No. I don't have a pc..
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In progress Re: The add icon missing in Categories and forums

Post by Ape May 26th 2022, 12:48 am

makemecrazy wrote:@Ape
I'm using window 10...

@SLGray
No. I don't have a pc..
@makemecrazy can i please have the following info thanks

Ape wrote:
Where about's are you in the world?


Can you try and use a VPN on your browser to see if they come back
For Firefox use this one https://addons.mozilla.org/en-GB/firefox/addon/touch-vpn/ don't worry you can remove it when you have tested it. It would only be a test to see if you are blocked on a server or from some one else we host things with.


The add icon missing in Categories and forums Left1212The add icon missing in Categories and forums Center11The add icon missing in Categories and forums Right112
The add icon missing in Categories and forums Ape_b110
The add icon missing in Categories and forums Keep_s10
The add icon missing in Categories and forums Ape1010
Ape
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In progress Re: The add icon missing in Categories and forums

Post by makemecrazy May 27th 2022, 6:24 pm

@ape
thanks!!!!~~~ Very Happy Very Happy
I try the VPN things, and it works!!! Very Happy Very Happy Very Happy Very Happy Very Happy Very Happy Very Happy Very Happy
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In progress Re: The add icon missing in Categories and forums

Post by Ape May 29th 2022, 12:22 am

ok so the VPN did help but not fix the problem so we need some more data from you.

The add icon missing in Categories and forums 1189
What part of the world are you from?
Who is your Internet service provider?

We need this so we can send this on to our team so we can ask the systems team to remove the ban from your provider or change things our end to help you more. This will help you and us understand where we are getting blocked so we don't have this problem again.


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