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Member Cannot Read Some Posts

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Solved Member Cannot Read Some Posts

Post by penny¢ June 15th 2022, 3:17 pm

Technical Details


Forum version : #ModernBB
Position : Founder
Concerned browser(s) : Google Chrome
Who the problem concerns : A few members
Forum link : https://thezonegroups.forumotion.com/

Description of problem

I have a member, Dark, that says she cannot see the writing in some posts, mainly the stickied/global announcements. She can open and see the posts, just nothing but a blank area:

ModernBB - Member Cannot Read Some Posts 06-15-22-Dark-2

This is that post (it's long with several images,so only SS part of it):

ModernBB - Member Cannot Read Some Posts 06-15-22-Dark-5

This is what she says:

ModernBB - Member Cannot Read Some Posts 06-15-22-Dark-1

She says she is using Chrome, I told her to try in different browsers, she says she did and same thing.
Most of the posts she can't see have decorative borders, a few do not, so maybe that is the problem?
If it is, how would I fix that?
Says she has had this problem since joining in January but just now telling me.

Today she posts this on a regular, daily posts (not a sticky or global):

ModernBB - Member Cannot Read Some Posts 06-15-22-Dark-3

Here is the post today she is talking about:

ModernBB - Member Cannot Read Some Posts 06-15-22-Dark-4

I checked her member settings and everything for a regular member is marked "Read - Write
Special messages".

No other member has said anything about having problems like this. Any ideas?

Thanks!
penny¢
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Solved Re: Member Cannot Read Some Posts

Post by skouliki June 15th 2022, 3:33 pm

hello

in order to help you we must be able to see the posts and inspect the elements , at the moment your forum is closed to guests so either you can open it for us or send via pm a test account

please post the URL of the threads that the members don't see
skouliki
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Solved Re: Member Cannot Read Some Posts

Post by penny¢ June 15th 2022, 4:17 pm

@skouliki

I sent you a sign in and a list of the posts she can't see via pm.

Thanks!
penny¢
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Solved Re: Member Cannot Read Some Posts

Post by skouliki June 15th 2022, 5:10 pm

Your PM has  been received  with thanks.
Please read our forum rules:  ESF General Rules
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Solved Re: Member Cannot Read Some Posts

Post by skouliki June 15th 2022, 5:26 pm

tell your member to follow these steps
your threads are ok so it is something on her side

- the browser must be updated
- clear cache and history
- disable browser extensions ( sometimes the browser adds extensions that cause conflicts )
- disable antivirus
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Solved Re: Member Cannot Read Some Posts

Post by penny¢ June 15th 2022, 6:11 pm

@skouliki

I have sent the member a pm and will update here when she replies with her results.
Thanks!
penny¢
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Solved Re: Member Cannot Read Some Posts

Post by skouliki June 15th 2022, 7:53 pm

thanks you
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Solved Re: Member Cannot Read Some Posts

Post by penny¢ June 22nd 2022, 2:14 pm

@skouliki

This was her reply:

ModernBB - Member Cannot Read Some Posts 06-22-22-Dark-Prob2
penny¢
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Solved Re: Member Cannot Read Some Posts

Post by Ape June 22nd 2022, 2:28 pm

Has this member tried to use some other browser to see if the problem is still there ?


ModernBB - Member Cannot Read Some Posts Left1212ModernBB - Member Cannot Read Some Posts Center11ModernBB - Member Cannot Read Some Posts Right112
ModernBB - Member Cannot Read Some Posts Ape_b110
ModernBB - Member Cannot Read Some Posts Ape1010
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Solved Re: Member Cannot Read Some Posts

Post by penny¢ June 25th 2022, 2:50 pm

@Ape

She has not said, even tho I have asked a few times.
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Solved Re: Member Cannot Read Some Posts

Post by Ape June 25th 2022, 4:15 pm

I know that sometimes chrome can have some problems on some forums this is why I'm asking.


ModernBB - Member Cannot Read Some Posts Left1212ModernBB - Member Cannot Read Some Posts Center11ModernBB - Member Cannot Read Some Posts Right112
ModernBB - Member Cannot Read Some Posts Ape_b110
ModernBB - Member Cannot Read Some Posts Ape1010
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Solved Re: Member Cannot Read Some Posts

Post by penny¢ June 30th 2022, 1:02 pm

@Ape

Still waiting on reply from member. A few others notified me yesterday that Chrome and Opera aren't working for them. Made a new help post for that.
I will update this when member replies.
Thanks!
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Solved Re: Member Cannot Read Some Posts

Post by Ape June 30th 2022, 1:45 pm

Thank you I will make a post on that post asking for more info Wink


ModernBB - Member Cannot Read Some Posts Left1212ModernBB - Member Cannot Read Some Posts Center11ModernBB - Member Cannot Read Some Posts Right112
ModernBB - Member Cannot Read Some Posts Ape_b110
ModernBB - Member Cannot Read Some Posts Ape1010
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Solved Re: Member Cannot Read Some Posts

Post by penny¢ July 5th 2022, 12:19 pm

@Ape

Well, the member has not replied back about this, so going to close it.
Not sure how to mark it since I don't know if it's solved or what.
If you don't mind, mark it how you think and remove it when ready.
Thank you for your help.
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Solved Re: Member Cannot Read Some Posts

Post by Ape July 5th 2022, 12:32 pm

Thank you @penny¢ i will just close it and not add a solved icon as it was not really solved as had no reply.

If they get back to you and the problem is still there please PM me and i will reopen this one.
Please add in your PM the url of this topic Wink

Regards.

Ape.


ModernBB - Member Cannot Read Some Posts Left1212ModernBB - Member Cannot Read Some Posts Center11ModernBB - Member Cannot Read Some Posts Right112
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