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Someone hacked my forum

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Solved Someone hacked my forum

Post by Malum September 6th 2022, 3:15 am

I was just on my forum early in the morning and by the time I woke up I received an email around noon (eastern time) that my account was deleted (I was originally not the owner of this forum so I had two admin accounts). Someone else said they received an email saying their account was deleted. I thought that was weird and then I later concluded that it was hacked. The hacker changed the layout, deleted all members except for the admin account, and wiped everything. Someone tried to help restore the layout, but after a while it stopped working. Is there any way at all that I could restore the forum back and get everything back or is it gone for good? It would be great if there was any way, but it's possible the hacker changed the admin account's password so therefore I wouldn't be able to log into it.

My forum is fandomtopia by the way. If anything needs to be sent through pms or something let me know.
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Solved Re: Someone hacked my forum

Post by skouliki September 6th 2022, 7:19 am

Hello
If admin's or founder's login information were licked or given to wrong persons then this is possible
Also your forum creation mail must not be visible by anyone

You can do a restore full back up if you are the founder https://help.forumotion.com/t9692-the-utilities-backup-and-restore?highlight=Restore

Please send me only by private message the following
- forum url
- forum creation mail
- founder's username
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Solved Re: Someone hacked my forum

Post by Malum September 6th 2022, 8:12 am

skouliki wrote:Hello
If admin's or founder's login information were licked or given to wrong persons then this is possible
Also your forum creation mail must not be visible by anyone

You can do a restore full back up if you are the founder https://help.forumotion.com/t9692-the-utilities-backup-and-restore?highlight=Restore

Please send me only by private message the following
- forum url
- forum creation mail
- founder's username

Okay thank you so much for responding! I haven't logged into the admin account in a long time so I was worried I wouldn't be able to get back in. Although I'm confused by the second part of forum creation mail. Is that in terms of when the forum was created? If it's found in mail then most likely it would have been from the past owner of the forum.
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Solved Re: Someone hacked my forum

Post by skouliki September 6th 2022, 8:19 am

We can not reset the founder's account without knowing the creation email for security reasons
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Solved Re: Someone hacked my forum

Post by Malum September 6th 2022, 8:21 am

I was able to get into founders' tools, but there was no backup available. I'm not sure if there's any way to get anything back if it says that. I will do my best about sending you the information I have though.
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Solved Re: Someone hacked my forum

Post by skouliki September 6th 2022, 8:23 am

I forgot to mention that if the founder has not logged in for six months and one day then any member can request to take over the forum
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Solved Re: Someone hacked my forum

Post by Malum September 6th 2022, 8:29 am

That actually is awful in that case then. The forum was dead so there wasn't much reason to log in a lot. I never gave any of my information away so it was very weird of this happening.
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Solved Re: Someone hacked my forum

Post by skouliki September 6th 2022, 8:39 am

Your PM has been received with thanks.
Please read our forum rules: ESF General Rules

Give me one sec to check it please
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Solved Re: Someone hacked my forum

Post by Malum September 6th 2022, 8:45 am

Take your time. I can wait.
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Solved Re: Someone hacked my forum

Post by skouliki September 6th 2022, 8:49 am

there is no action that anyone took over the forum as i said before we need the creation email or at least a list of potential emails

so if it was not you then the other 2 admins you have might delete those accounts

i suggest you speak to them ..... we make co-admins only persons we trust

at the moment we can not proceed for the founder's recovery unless we have the email I am sorry
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Solved Re: Someone hacked my forum

Post by Malum September 6th 2022, 8:51 am

I trust the other two admins a lot so I really doubt any of them would do that. Plus none of them knows how to hack. How should I go about sending some of the emails I received? Send screenshots of them or what?
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Solved Re: Someone hacked my forum

Post by skouliki September 6th 2022, 8:55 am

if you are an admin you do not need to hack anything you already have the power to control the forum

do you have access to the forum admin control ? can you log in to your forum ?
if yes you can see from the admin panel the actions ( who delete what )

i do not need the emails you received we just need the creation email or if you do not remember it..a list of potential emails that might be the email creation
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Solved Re: Someone hacked my forum

Post by Malum September 6th 2022, 9:05 am

Yes I was able to log into the forum, admin panel, and then founders' tools. I may have to look closer to see if I can figure out who may have deleted something. The oldest email I have from the forum is a news email about topics of the forum and then besides that would be pms notifications.
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Solved Re: Someone hacked my forum

Post by skouliki September 6th 2022, 9:08 am

good

for utilities you must have the option RESTORE you just need to select the correct option

see carefully the tutorial and retry please
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Solved Re: Someone hacked my forum

Post by Ape September 6th 2022, 3:38 pm

Hello just to add to what @skouliki has said.

If I'm right you took over the forum some time back (I think I remember you talking to me about this)

I have looked at our tools and for some really strange reason there is no backup's for your forum but there should be as you can't delete them backups.
I think that @Luzz or @The Godfather should look in to this as we can't really help as there is NO backup's on our system.

@skouliki maybe you could make a ticket for this even with out a Founders Email as i know i have been working with this member before as the member took over the forum so the founders email might be changed and the tools don't help us.

EDIT: Hold on the address in your profile says the forum was only made 05/09/2022 so if the forum was years old like you say then something is not right Please can you PM me the URL of your forum


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Solved Re: Someone hacked my forum

Post by skouliki September 6th 2022, 4:26 pm

If you can not find the creation email can you please send me instead
the Email you used when you change over to the founder and the other one used as a member
Thank you
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Solved Re: Someone hacked my forum

Post by SLGray September 6th 2022, 7:17 pm

Like APE said, the forum in your profile was just created this year.  If that is true, that is the reason why there is no backups.   It takes time.  Also if there is no activity on the forum I believe a backup is not done.  I mean new topics, replies, modifying the design of the forum, etc.


Someone hacked my forum Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: Someone hacked my forum

Post by Ape September 6th 2022, 7:51 pm

As you have been working with skouliki on this and she is working with the head office about your forum I will let her deal with it by PM and let her close this topic when you are happy to do so.

I wish you all the luck in getting your old forum back.

skouliki has told me what is going on.


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Solved Re: Someone hacked my forum

Post by Malum September 6th 2022, 10:49 pm

Thank you for all your help. I'm not sure how the person did this exactly, but they basically restarted the forum as if it was just created. That isn't the case as the forum has been here since 2013. I will send over the email that was originally on the founder account to skouliki and then they can also keep anyone else up to date about this if needed.
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Solved Re: Someone hacked my forum

Post by skouliki September 7th 2022, 8:02 am

hello again

the email you just send me is the creation email of this forum https://kpop-universe.forumotion.com/
each forum has a unique creation email
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Solved Re: Someone hacked my forum

Post by Malum September 8th 2022, 5:05 am

Oh, I see. In that case would it be the past owner's email? Or should I send over my gmail?
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Solved Re: Someone hacked my forum

Post by SLGray September 8th 2022, 6:33 am

Malum wrote:Oh, I see. In that case would it be the past owner's email? Or should I send over my gmail?
Send a list of possible emails what could been used.


Someone hacked my forum Slgray10

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Never post your email in public.
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Solved Re: Someone hacked my forum

Post by skouliki September 8th 2022, 7:26 am

Yes please send a list
Thank you
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Solved Re: Someone hacked my forum

Post by Malum September 9th 2022, 1:58 am

I will do my best so hopefully something does work.
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Solved Re: Someone hacked my forum

Post by skouliki September 9th 2022, 9:02 am

Your PM has been received with thanks.
Please read our forum rules: ESF General Rules
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Solved Re: Someone hacked my forum

Post by skouliki September 13th 2022, 11:41 am



* in progress
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Solved Re: Someone hacked my forum

Post by skouliki September 19th 2022, 12:52 pm

hello @Malum

your forum is now back online https://fandomtopia.forumotion.com

please check your PMS for more information

if you are ok please mark this thread as solved

thank you
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Solved Re: Someone hacked my forum

Post by skouliki September 29th 2022, 12:41 pm

i will mark this thread as solved since the forum is restored

the discussion is continuing with pms

Problem solved & topic archived.
Please read our forum rules: ESF General Rules
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