server problem (saturday)

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Post by elfie on March 25th 2006, 4:51 pm

Thank you katt. So fingers crossed it will be ok soon. Thank you for reiterating this problem. I am assuming that once the server is back up, the sites will work ok
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Post by Cornelia on March 25th 2006, 8:40 pm

Sorry to have not put this topic link in the others topics earlier, I was in a hurry, with my Braille courses from 11:00 am to 1:00 pm.

I would have liked to have someone from my team to keep an eye here...

EDIT on 15:00 pm : Gizmo, our webmaster, have restored all the forums who've been affected by the server downtime.

If there's still a problem, just post here your forum address


Last edited by on March 25th 2006, 9:09 pm; edited 1 time in total
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Post by Adripotpot on March 25th 2006, 9:05 pm

Gizmo, on the french support wrote:Le problème a été résolu sur tous les forums.

Si rien n'a changé sur le votre, précisez son adresse et je le vérifierai en détail.

@Gizmo wrote:The problem was solved on all the forums.
If nothing changed on yours, specify its address and I will check it in detail

@ Katt : j'ai pas pu traduire plus Confused

Edit : oops devancé Laughing
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Post by elfie on March 25th 2006, 9:35 pm

The forum has begun to work for me though not properly and me and my members seem to still be getting that request timeout message, whilst others are getting a completely white screen when they try to enter.

my site link:
http://hogwarts-experience.heavenforum.org/index.forum
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Post by Cornelia on March 25th 2006, 9:43 pm

I transmitted your message here : http://forum.forumactif.com/viewtopic.forum?t=72111&start=60

EDIT : Apparently, it's not my day today... -_-' I posted my French message in the wrong topic...

It's corrected now, the post is now in the right topic which I posted the link here.
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Post by elfie on March 26th 2006, 8:22 pm

Hi again - i just wanted to mention as me and my mmbers are now screaming lol

No one can get into my site at all now

http://hogwarts-experience.heavenforum.org/index.forum

All it is showing is a white screen -- not even a timeout message.

Do you have any idea when this will be able to be fixed?
It seems all .heavenforum sites are working except mine and it is really upsetting for all my members.
Please help

Thank you
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Post by Cornelia on March 26th 2006, 9:14 pm

Hello.

Right now, I have no problem accessing to your forum.
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Post by elfie on March 26th 2006, 9:17 pm

I just restored it to yesturday - though it deleted posts from week ago. I did restore it other day but it still went funny so i am worried it will happen again
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Post by Cornelia on March 26th 2006, 9:27 pm

After you do a restoration, you must go to Admin Panel > Forum Admin > Management+ > Resync.
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Post by elfie on March 26th 2006, 9:33 pm

ok i did that but posts have still gone along with some others

Also is there a way of downloading the information in order to back it up safely without loss in case it goes funny again.

The only way i seem to be able to get it back on every time it goes down is to back up a day - yet this has lost so many posts - ie: me alone lost nearly 1000 but i didnt do that in a day!

also apparently a couple of people still cant get in?
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Post by Cornelia on March 26th 2006, 9:50 pm

I transmit your message to the French side.

http://forum.forumactif.com/viewtopic.forum?t=72111&start=90
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Post by Cornelia on March 27th 2006, 4:28 am

@Katt wrote:I transmit your message to the French side.

http://forum.forumactif.com/viewtopic.forum?t=72111&start=90

EDIT on 21:28 : Normally, your problem is over, Gizmo corrected it.
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