Help with credits

by TZPR July 15th 2010, 6:07 pm

I was making a blog at the same time as a forum.. I went to purchase credits to get rid of ads on my forum but done it on my blog by mistake...
Who do I contact about getting a refund so that I can purchase them again on the correct account?
I have unique transaction ID from paypal, where do I get help for this as there are no support emails anywhere on the main website, ty.

by TZPR July 15th 2010, 8:08 pm

by Sanket July 15th 2010, 8:42 pm

May I remind you that double/triple posting isn't tolerated unless separated by 24 hours (Use the edit button)

You could've PM'ed Typlo, but he is on leave. There is no one else.

by TZPR July 15th 2010, 8:45 pm

I cant PM until I have posted more in the forum, can you get me an email address or excuse my spamming? How many posts do I need before a PM is allowed?

by TZPR July 15th 2010, 9:28 pm

by kirk July 15th 2010, 11:14 pm

you should have enough post in now.
Like sanket said he is on vacation right now and he will be the only one that can transfer for them for yopu.

I think he will be back this Monday.. but you may have to give him a couple days to recive it considering he will probably have a lot of messages to go through when he first gets back.

by TZPR July 15th 2010, 11:56 pm

Sorry, but the following user(s) can't receive PMs : Typlo

by TZPR July 16th 2010, 1:55 pm

So who do I PM now? Can somebody (a mod) contact the admin as you would regularly because obviously its next to impossible for me to actually contact them.

by Jophy July 16th 2010, 1:57 pm

Both admins are on leave so you're gonna need to wait for them 'til they get back and have their pm box enabled.

by TZPR July 18th 2010, 11:49 pm

when will they be back

by Darren1 July 19th 2010, 2:26 am

Hello,

Typlo should be back on Monday or Tuesday Wink

by TZPR July 23rd 2010, 1:31 pm

Hello I bought some credits on my blog which I was making at the same time as my forum, I meant to buy credits for the forum to stop the adds, can I get a refund for the credits on my blog please?

Web Accept Payment Sent (Unique Transaction ID #46P57205RH2125216)

Original Transaction
Date Type Status Details Amount
15 Jul 2010 Payment To Forumactif Completed ... -£4.08 GBP

Item Title:
Achat de 500 points (Blog)
blog_url: realtzp.sosblog.com (1829047)
Item Number: 500
Date: 15 Jul 2010
Time: 15:48:38 BST
Status: Completed

by TZPR July 23rd 2010, 3:31 pm

comon this was 8 days ago.

by MrMario July 23rd 2010, 5:10 pm

May I remind you that double/triple posting isn't tolerated unless separated by 24 hours (Use the edit button)

Typlo is back in the office this week but since its Friday he's gone for the weekend. He returns Monday.

by TZPR July 24th 2010, 7:42 pm

am i allowed to swear?

by MrMario July 24th 2010, 8:02 pm

Please don't.

by TZPR August 4th 2010, 6:16 pm

"Hello,

I'm sorry but credits for blogs and forums aren't related, and no refund can be made.

Best."

What kinda bullshit is that? How are they not related when it's supplied by the same person, I demand you set up a refund or I'll be filling a complaint through the Better Business Bureau and paypal to get my money back, this is absolutely ridiculous after taking this long to get a pathetic reply like that.

by kirk August 4th 2010, 8:43 pm

Well i am sure all of this is in the tos when purchasing credits?
honestly i do not know because i have never bought any from forumotion.
But if that is the message you got then it simply means that blogs and forums are different and you can not transfer any credits from a blog to a forum or from a forum to a blog.

Typlo is the only one that can answer this and you did not state if that was a message from him..So we have answered all we can on this inquiry. you just have to contact typlo or put a compliant in if you want to. But us support staff have nothing to do with any payments or refunds so i will now lock this thread.