Problem logging in after name change
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Problem logging in after name change
One of our members has changed their username and now finds they can´t log in under either their old user name or their new one. Can someone help please
a) should they be trying oldname + password
b) new name + password
c) does admin have to give them a new password?
Thanks, idiot-proof replies would be appreciated as I'm not the least bit technical Thanks
a) should they be trying oldname + password
b) new name + password
c) does admin have to give them a new password?
Thanks, idiot-proof replies would be appreciated as I'm not the least bit technical Thanks
red queen- New Member
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Re: Problem logging in after name change
Maybe you two put different names in?
Make sure the names are exactly the same.
Sorry, if you checked that already then I don't know.
Make sure the names are exactly the same.
Sorry, if you checked that already then I don't know.
Diana- Active Poster
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Re: Problem logging in after name change
I'll get her to double check but that was my first suggestion, to make sure she typed in her NEW name correctly with her Old password.
red queen- New Member
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Re: Problem logging in after name change
Thats not the answer she said she entered her new name correctly
red queen- New Member
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Re: Problem logging in after name change
Locate the member's account in the administration panel and see what exactly is the username. Search by the member's email address that she used to create the account.
Last edited by slg on July 7th 2011, 7:28 pm; edited 1 time in total
Re: Problem logging in after name change
slg wrote:Locate the member's account in the administration panel and see what exactly is the username.
Done that and emailed it to her that is when she confirmed she had typed it correctly.
red queen- New Member
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Re: Problem logging in after name change
What kind of message does she get after trying to log on?
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Re: Problem logging in after name change
slg wrote:What kind of message does she get after trying to log on?
Sorry, don´t know - would it be easier if I went in and gave her a password - emailed it to her so she could log in and then she could change it to something she would remember?
red queen- New Member
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Re: Problem logging in after name change
I am so sorry - she has just come back and said she was spelling it wrong even though I copied and sent it to her !!! Many apologies for wasting your time. People hey
red queen- New Member
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Re: Problem logging in after name change
It is okay. I am glad that the problem is solved.
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Re: Problem logging in after name change
Since this thread appears to be solved, I will lock this thread and mark it as solved.
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