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Domain name needs renewing - How

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Domain name needs renewing - How Empty Domain name needs renewing - How

Post by swchat July 14th 2011, 6:00 pm

Hi,

I have just tried to log on my forum www.supportworkerchat.com (www.supportworkerchat.forumengland.com) and I am being told that the domain name is up for renewal, and sends me to an american website.

If I go on to the forum to re-purchase the domain name using credits (as I had planned to do) then it tells me the domain name is not avaiable.

What do I do now? I have not recieved anything informing me my domain was up for renewal or I would have previously done so, but now my forum members cannot access the forum. PLEASE HELP

Thanks in advance
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Post by swchat July 14th 2011, 6:23 pm

I have also tried to renew my domain through the american website which I get re-directed to (www.godaddy.com) but when I try on there it says the domain name is already taken.

I urgently need to renew this so all help would be great.
Thanks
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Post by Sanket July 14th 2011, 6:31 pm

May I remind you that double/triple posting isn't tolerated unless separated by 24 hours (Use the edit button) Wink

Do you get into the admin panel of your forum using the old forum address?
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Post by swchat July 15th 2011, 1:31 am

My apologise for the double post, I was on a night shift and didnt see the edit button!

Yes I can access the administration panel from the old forum address (.forumengland) and the forum itself works that way. When I go in the administration panel and try and renew the domain name it says its already taken, but doesnt tell me to renew or anything eles. If I renew through godaddy.com it also tells me that it is in use and I can't renew through there either.

Thanks
Kirsty
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Post by Sanket July 15th 2011, 8:14 am

Where had you got the domain name from? If From forumotion, please post a screenshot of what you see in the admin panel.
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Post by swchat July 15th 2011, 10:02 am

Hi,

Yes I got it from formotion using credits. How do I do a screenshot?

Thanks
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Post by Jophy July 15th 2011, 10:37 am

swchat wrote:Hi,

Yes I got it from formotion using credits. How do I do a screenshot?

Thanks
https://help.forumotion.com/t24814-how-to-take-a-screen-shot
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