Intermittent Banned message.
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Intermittent Banned message.
Some of my members have had a message saying that they are banned when logging on. When they try logging in straight away again after getting the banned message, they get in no problem.
Some have had it more than once. Anyone else heard of it.
Some have had it more than once. Anyone else heard of it.
sluzza- New Member
- Posts : 9
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Language : english
Re: Intermittent Banned message.
Can some screenshots be posted?
Sanket- ForumGuru
- Posts : 48766
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Language : English
Location : Mumbai
Re: Intermittent Banned message.
Hi,
This is an issue that's occurring to some server issues, once the server crashed, and once it was restored there were some issue, including this, and loss of data, and more.
The techs are in the office right now working on it, and are currently expecting to do troubleshooting and many further corrections around 5AM. Sound like their pulling a all nighter on their day off
Just simply alert to your members that the issue is a server side problem and should, in theory be fixed within 24-48 hours
This is an issue that's occurring to some server issues, once the server crashed, and once it was restored there were some issue, including this, and loss of data, and more.
The techs are in the office right now working on it, and are currently expecting to do troubleshooting and many further corrections around 5AM. Sound like their pulling a all nighter on their day off
Just simply alert to your members that the issue is a server side problem and should, in theory be fixed within 24-48 hours
Darren1- Helper
- Posts : 11853
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Language : English
Re: Intermittent Banned message.
Cheers for that,
regards
Paul.
regards
Paul.
sluzza- New Member
- Posts : 9
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Language : english
Re: Intermittent Banned message.
Darren1 wrote:Hi,
This is an issue that's occurring to some server issues, once the server crashed, and once it was restored there were some issue, including this, and loss of data, and more.
The techs are in the office right now working on it, and are currently expecting to do troubleshooting and many further corrections around 5AM. Sound like their pulling a all nighter on their day off
Just simply alert to your members that the issue is a server side problem and should, in theory be fixed within 24-48 hours
I have had two members saying today that they are still being banned any update on this please
Richie
richard liggins- Forumember
- Posts : 166
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Language : english
Re: Intermittent Banned message.
As far as I'm are, the issue has been resolved.
Can you confirm that they are banned?
Admin panel >> Users & Groups >> Search user, and locate them. Click on their profile, and scroll to the bottom, and check if their banned or not.
If they are, change the radio button from banned to "yes" meaning "active".
If it's active there, can you ask the user to provide you with their IP, and check it's not in the "IP banned" list at Admin panel >> Users & Groups > Ban Control > IP Ban.
The user can check their IP by clicking on the flashing PC Screens next to the clock then click support.
If the user isn't banned, or IP Banned, get them to access their account though
=> http://anonymouse.org/
Let us know what the result is please
Can you confirm that they are banned?
Admin panel >> Users & Groups >> Search user, and locate them. Click on their profile, and scroll to the bottom, and check if their banned or not.
If they are, change the radio button from banned to "yes" meaning "active".
If it's active there, can you ask the user to provide you with their IP, and check it's not in the "IP banned" list at Admin panel >> Users & Groups > Ban Control > IP Ban.
The user can check their IP by clicking on the flashing PC Screens next to the clock then click support.
If the user isn't banned, or IP Banned, get them to access their account though
=> http://anonymouse.org/
Let us know what the result is please
Darren1- Helper
- Posts : 11853
Reputation : 566
Language : English
Re: Intermittent Banned message.
They were not banned on mine just got the message saying they were.... and one of my members has had it again today...
sluzza- New Member
- Posts : 9
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Language : english
Re: Intermittent Banned message.
Have you preformed the action's I've prescribed above as yet?
Darren1- Helper
- Posts : 11853
Reputation : 566
Language : English
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